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RCM Senior Consultant L3

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NTT DATA

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Location:
India , Hyderabad

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Senior SAP SuccessFactors Consultant role involves managing client landscapes and delivering high-quality results for UK clients. The ideal candidate should have extensive experience with SAP SuccessFactors, particularly Employee Central, and possess strong stakeholder management skills. This position requires a minimum of 7 years of experience and offers opportunities for professional growth in a dynamic environment.

Job Responsibility:

  • Work within an offshore SF Team to deliver the highest quality results for our UK client within deadlines for BAU and SF Projects
  • Work directly with the client gathering requirements to analyse, design and/or implement technology using SAP best practice
  • Contribute accurate and timely, weekly and Monthly reports to Client
  • Manage ticket escalations: root cause analysis, providing solution/ workaround and effective communication with Clients
  • Make sure the governance adherence, as per client policy and processes ,for BAU Incidents, Service Request and Change Requests/ Enhancement requests
  • Manage , plan, demonstrate and support Successfactors Half yearly release with Business partners/ PS Systems Team
  • Support the growing Successfactors Landscape. Actively support Successfactors Instance refresh in co-ordination with Working Environment Group and cross functional teams like Finance and Payroll
  • Keep up to date with latest SAP SF release/ enhancements and have appetite to learn new functionalities such as Joule/AI
  • Have excellent communication and stakeholder management skills and be able to mentor and boost the development your peers within your offshore team
  • Provide a high level of 2nd & 3rd line advisory and consultative support to the Jazz customer stakeholder community
  • Collaborate on activities across the Tech Ops team, working with colleagues to identify and resolve blockers and impediments
  • Establish and maintain a good working knowledge of Jazz IT Service Management processes and governance requirements
  • Own issues and developments on behalf of the customer, and manage these through the service lifecycle with own team
  • Analyse, configure and implement appropriate solutions with the support of the Functional and Development Consultants when applicable
  • Strong communicator
  • work closely with Jazz and internal NDBS stakeholders, keeping all parties up-to-date with progress of key deliverables and key metrics
  • Problem solving: use own initiative to identify and implement solutions and opportunities

Requirements:

  • Certified in SAP SuccessFactors Employee Central, Time Management, Recruiting, and Onboarding
  • Active certification in Employee Central required
  • Recruiting and Onboarding certification preferred
  • Experience in managing client SF landscape presenting delta releases
  • Experience as a senior resource working within an offshore dedicated team linked to contracted service owned/managed by another country i.e. UK
  • Knowledge and/or certification in another SF modules such as Performance Management
  • Knowledge of AskHR
  • Understanding SAP SuccessFactors Joule, SAP BTP, and how they integrate with each other
  • Knowledge of SAP HCM, S4 HANA and CPI Integrations
  • Knowledge of ITIL
  • Minimum of 7 years of experience
  • Excellent verbal, written English and confident delivery when communicating
  • Experienced SAP Supply Chain consultant with exposure to MRP planning, PPDS
  • Previous experience in triaging SAP incidents, and liaising with end users
  • Good communication skills – including liaison with various stakeholders via video calls and Emails
  • Experience of working in regulated environments (e.g. pharmaceutical) and conforming to set policies for producing and maintaining documentation
  • Exposure to functional and UAT testing activities
  • Documentation skills:- including functional specifications, test scripts, business process instructions
  • A strong ability to understand business processes and design appropriate solutions
  • Demonstrable experience of maintaining technical knowledge / learning new skills
  • Proven ability to work with customers to provide robust end-to-end business solutions

Nice to have:

  • Good understanding of GXP requirements
  • Exposure to Service Now IT Service Management tool
  • Experience in providing training to end users who have a limited exposure to SAP systems
  • Previous experience of Change Management processes in a regulated environment

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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