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Rates officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Parramatta

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Category:

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Contract Type:
Not provided

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Salary:

48.10 AUD / Hour

Job Description:

Our client is a dynamic and diverse local government area in Greater Western Sydney, encompassing key commercial, cultural, and civic precincts. They are currently seeking a Rates Officer to join their team our in Parramatta on a contract assignment until 20th March 2026.

Job Responsibility:

  • Rates Administration and Customer Service: Provide accurate, timely, and customer-focused processing of all rates and revenue administrative functions for internal and external clients, ensuring compliance with Council procedures and maintaining appropriate supporting documentation
  • Data Management and Reporting: Input, retrieve, and generate reports from the rates and revenue system for various transactions, including changes of address, notices of sale, S603 certificates, journals, refunds, and postponed rates
  • Process Financial Adjustments and Payments: Accurately process and reconcile financial transactions such as electronic funds transfers for payments, pensioner rebate verifications, and adjustments to Domestic and Commercial Waste Management charges
  • Rates Policy Implementation: Review and process actions related to Council policies, specifically including aggregation of lots, rate category changes, and rate exemption requests
  • Debt Recovery and Revenue Management: Oversee and execute the debt recovery process for outstanding Rates & Charges and review remittance correspondence to ensure payments adhere to established protocol
  • Information Management and Support: Maintain and update all associated registers and manuals for rates and revenue to ensure data accuracy and completeness, and provide general advice and support to internal clients
  • Team Contribution and Enquiries: Contribute to the setting of team goals, objectives, and KPIs, and handle all general rates-related enquiries (oral and written) from internal and external customers

Requirements:

  • Certificate in business related field, or Certificate qualification in bookkeeping
  • 3 years experience in a local government rates and revenue environment
  • Sound working knowledge and understanding of issues associated with local government rates and revenue
  • Well Developed customer service skills
  • Well Developed verbal and written communication skills
  • Computer literacy including Microsoft suite of products including: MS Word & MS Excel
  • Understanding of and commitment to EEO & WH&S principles
What we offer:
  • Access to our benefits platforms offering discounts at a range of huge retailers
  • 3 x pay runs per week ensuring you are always paid within the week
  • Exclusive access to roles before we go to market
  • Access to our employee assistance program services, including counselling services

Additional Information:

Job Posted:
February 28, 2026

Expiration:
March 21, 2026

Work Type:
On-site work
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