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Ranger Services Supervisor

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ACES Group

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Location:
Australia , Greater Sydney Parklands

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Category:
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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

ACESGroup is seeking experienced Ranger Services Supervisors to join our team, reporting to the Ranger Services Manager, servicing a high-profile multi-site visitor services contract at Greater Sydney Parklands. This role operates on a rotating roster across all seven days. As a Ranger Services Supervisor (RSS), you will provide leadership, guidance, and support to Ranger Services Officers (RSOs) in the field, assist in managing contract services, and help ensure a safe and enjoyable environment for the community. You will also act as a key point of contact for operational matters, customer service issues, and incident response.

Job Responsibility:

  • Deliver high-quality customer service and positive visitor engagement
  • Ensure Ranger Services Officers (RSOs), Temporary Ranger Security Officers (TRSOs), Traffic Controllers (TCs), and Static Security Officers provide a safe and enjoyable experience for visitors
  • Respond to visitor and community concerns, promoting safety awareness and resolving issues professionally
  • Provide a high level of service to Customer staff and escalate issues as required
  • Support, direct, and coordinate small to medium-sized teams of RSOs, including during incidents and emergencies
  • Conduct daily briefings/toolbox talks, pre-shift briefings, and ensure staff understand and comply with operational procedures
  • Actively manage permanent and casual staff, including performance, training, and development
  • Conduct supervisory checks, monitor procedure compliance, and rotate shift tasks effectively
  • Provide guidance and support for training, onboarding, and staff orientation
  • Complete daily checks on incident reports, logbooks, and end-of-shift reports
  • Maintain accurate operational documentation and incident records
  • Participate in monthly and annual contract review meetings
  • Conduct proactive, high-visibility vehicle and foot patrols to protect assets, parklands, and public spaces
  • Monitor and assess behaviour in public environments, identifying and mitigating risks to ensure public safety
  • Operate control room systems, including surveillance technology and data entry
  • Lock and unlock buildings, gates, and access points as required
  • Protect property, plant, and equipment, and prevent unauthorised access to restricted areas
  • Monitor parkland activity, including events, sports bookings, functions, and photography sessions
  • Act as first responder to incidents, emergencies, and fire alarms
  • Liaise with emergency personnel, provide or coordinate first aid and medical assistance as required
  • Act as Warden during emergency evacuations and ensure appropriate incident response
  • Debrief Customer’s Nominated Officer following incidents and manage response quality
  • Promote and educate visitors on by-laws, statutes, and regulations
  • Enforce compliance with by-laws, including issuing infringements according to SEINS and Customer guidelines where required
  • Provide traffic direction and control, install/remove temporary signage and barricades as required
  • Support operational requirements across Centennial Parklands, Western Sydney Parklands, Callan Park, Parramatta Park and Fernhill Estate as required
  • Perform any other duties necessary to ensure effective and efficient delivery of Ranger and Security Services

Requirements:

  • Minimum 3 years’ experience in a security supervisory role
  • Minimum of one (1) year frontline customer service experience (relative experience acceptable)
  • Excellent verbal and written communication skills
  • High standard of personal presentation and professionalism
  • Proven reliability, punctuality, and ability to operate under a rotating 7-day roster
  • Strong administrative and reporting skills
  • Proficient computer skills to prepare detailed and complex reports and analysis
  • Current NSW Security Licence (1A)
  • Current RSA Competency Card
  • Current First Aid and CPR
  • Full NSW Driver Licence
  • Working with Children Check
  • Ability to pass LLND (Language, Literacy, Numeracy, Digital) assessment
  • SEINS (or willingness to obtain)
  • Traffic Control & Implement Traffic Management Plan certification (or willingness to obtain)
  • White Card (or willingness to obtain)
  • Fire Warden (or willingness to obtain)
  • Confine Small Emergencies/First Attack Fire-Fighting certification (or willingness to obtain)
  • Statement of Attainment NAT 10685 – Handling of Sharps and Infectious Waste (or willingness to obtain)
  • Awareness and acceptance of animals and wildlife, including snakes, in parkland environments
What we offer:
  • Work in a business powered by smart technology, digital platforms, and data-driven systems
  • Opportunities at Sydney’s most iconic and high-profile locations
  • Paid breaks and uniform provided
  • Ongoing career development with clear progression pathways
  • Training and upskilling through our internal RTO
  • Access to our newly registered Diploma in Security Technology (commencing mid-2026)
  • Convenient site locations with transport access
  • Exposure to advanced security technology, including vision analytics and AI-enabled risk management
  • A growing national organisation with opportunities across events, venues, and critical infrastructure
  • Attractive employment conditions, long-term stability, and professional growth

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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