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Ranger Services Officer

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ACES Group

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Location:
Australia , Sydney

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

ACESGroup is seeking professional and community-focused Ranger Services Officers (RSOs) to join our team, reporting to the Ranger Services Supervisor and Ranger Services Manager whilst servicing a high-profile multi-site visitor services contract at Greater Sydney Parklands. These roles operate on a rotating roster across all seven days. As a Ranger Services Officer, you will be a visible and approachable presence across parklands and public spaces, delivering customer service, safety, security, and positive visitor engagement. You will conduct patrols, respond to incidents, support events and bookings, and help ensure a safe and enjoyable environment for the community.

Job Responsibility:

  • Deliver high-quality customer service and positive visitor interactions
  • Act as an approachable point of contact for visitors, providing information and safety guidance
  • Respond professionally to visitor and community concerns and escalate matters as required
  • Promote parklands activities
  • Promote safe behaviour and compliance in public environments
  • Conduct proactive, high-visibility vehicle and foot patrols across parklands and public spaces
  • Protect assets, infrastructure, property, plant, and equipment
  • Lock and unlock buildings, gates, and access points as required
  • Monitor parkland activity including events, sports bookings, functions, and photography sessions
  • Identify, report, and mitigate risks to public safety and amenity
  • Respond to incidents, emergencies, and fire alarms in accordance with procedures
  • Provide first aid and medical assistance within scope of training
  • Assist emergency services and follow direction from Supervisors and Wardens
  • Participate in debriefs and incident follow-up as required
  • Promote awareness of park by-laws, statutes, and regulations
  • Enforce compliance in line with SEINS and Customer guidelines where required
  • Assist with traffic direction and control, including temporary signage and barricades
  • Report breaches, hazards, and non-compliance accurately
  • Complete accurate incident reports, patrol logs, and shift documentation
  • Use control room and reporting systems, including surveillance technology and data entry
  • Maintain clear, timely, and professional written records
  • Work collaboratively with Supervisors, RSOs, Temporary Ranger Services Officers, Traffic Controllers, Static Security Officers, and Customer staff
  • Follow operational procedures, policies, and directions
  • Maintain a high standard of personal presentation, conduct, and professionalism

Requirements:

  • Minimum of one (1) year frontline customer service experience (relative experience acceptable)
  • Strong customer service and communication skills
  • Ability to work independently and as part of a team
  • High attention to detail and situational awareness
  • Proficient Computer Skills to complete reports
  • Reliable, punctual, and able to work a rotating 7-day roster
  • Current NSW Security Licence (1A)
  • Current RSA Competency Card
  • Current First Aid and CPR
  • Full NSW Driver Licence
  • Working With Children Check
  • Ability to pass LLND (Language, Literacy, Numeracy, Digital) assessment
  • SEINS (or willingness to obtain)
  • Traffic Control & Implement Traffic Management Plan certification (or willingness to obtain)
  • White Card (or willingness to obtain)
  • Fire Warden (or willingness to obtain)
  • Confine Small Emergencies / First Attack Fire-Fighting certification (or willingness to obtain)
  • Statement of Attainment NAT 10685 – Handling of Sharps and Infectious Waste (or willingness to obtain)
  • Awareness and acceptance of animals and wildlife, including snakes, in parkland environments
What we offer:
  • Work in a business powered by smart technology, digital platforms, and data-driven systems
  • Opportunities across Sydney’s most iconic and high-profile parklands
  • Paid breaks and uniform provided
  • Ongoing training and career development opportunities
  • Upskilling through our internal RTO
  • Exposure to advanced security technology, including vision analytics and AI-enabled risk management
  • Convenient site locations with transport access
  • A growing national organisation with long-term stability and progression opportunities

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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