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ACESGroup is seeking professional and community-focused Ranger Services Officers (RSOs) to join our team, reporting to the Ranger Services Supervisor and Ranger Services Manager whilst servicing a high-profile multi-site visitor services contract at Greater Sydney Parklands. These roles operate on a rotating roster across all seven days. As a Ranger Services Officer, you will be a visible and approachable presence across parklands and public spaces, delivering customer service, safety, security, and positive visitor engagement. You will conduct patrols, respond to incidents, support events and bookings, and help ensure a safe and enjoyable environment for the community.
Job Responsibility:
Deliver high-quality customer service and positive visitor interactions
Act as an approachable point of contact for visitors, providing information and safety guidance
Respond professionally to visitor and community concerns and escalate matters as required
Promote parklands activities
Promote safe behaviour and compliance in public environments
Conduct proactive, high-visibility vehicle and foot patrols across parklands and public spaces
Protect assets, infrastructure, property, plant, and equipment
Lock and unlock buildings, gates, and access points as required
Monitor parkland activity including events, sports bookings, functions, and photography sessions
Identify, report, and mitigate risks to public safety and amenity
Respond to incidents, emergencies, and fire alarms in accordance with procedures
Provide first aid and medical assistance within scope of training
Assist emergency services and follow direction from Supervisors and Wardens
Participate in debriefs and incident follow-up as required
Promote awareness of park by-laws, statutes, and regulations
Enforce compliance in line with SEINS and Customer guidelines where required
Assist with traffic direction and control, including temporary signage and barricades
Report breaches, hazards, and non-compliance accurately
Complete accurate incident reports, patrol logs, and shift documentation
Use control room and reporting systems, including surveillance technology and data entry
Maintain clear, timely, and professional written records
Work collaboratively with Supervisors, RSOs, Temporary Ranger Services Officers, Traffic Controllers, Static Security Officers, and Customer staff
Follow operational procedures, policies, and directions
Maintain a high standard of personal presentation, conduct, and professionalism
Requirements:
Minimum of one (1) year frontline customer service experience (relative experience acceptable)
Strong customer service and communication skills
Ability to work independently and as part of a team
High attention to detail and situational awareness
Proficient Computer Skills to complete reports
Reliable, punctual, and able to work a rotating 7-day roster
Current NSW Security Licence (1A)
Current RSA Competency Card
Current First Aid and CPR
Full NSW Driver Licence
Working With Children Check
Ability to pass LLND (Language, Literacy, Numeracy, Digital) assessment
SEINS (or willingness to obtain)
Traffic Control & Implement Traffic Management Plan certification (or willingness to obtain)
White Card (or willingness to obtain)
Fire Warden (or willingness to obtain)
Confine Small Emergencies / First Attack Fire-Fighting certification (or willingness to obtain)
Statement of Attainment NAT 10685 – Handling of Sharps and Infectious Waste (or willingness to obtain)
Awareness and acceptance of animals and wildlife, including snakes, in parkland environments
What we offer:
Work in a business powered by smart technology, digital platforms, and data-driven systems
Opportunities across Sydney’s most iconic and high-profile parklands
Paid breaks and uniform provided
Ongoing training and career development opportunities
Upskilling through our internal RTO
Exposure to advanced security technology, including vision analytics and AI-enabled risk management
Convenient site locations with transport access
A growing national organisation with long-term stability and progression opportunities