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Within Fixed and Mobile Access Operation, this role is managing Vodafone Italy RAN operation & maintenance tasks within the RAN 2nd level support team. The 2nd level support engineer is supposed to trouble-shoot RAN issues, to apply procedures and changes meant to restore the service, to support remotely field engineer on complex troubleshooting, to manage 3rd level vendors support, to follow-up problem management with vendors, to execute planned works, including configuration changes or software upgrades on RAN nodes. The role requires technical expertise on RAN technologies, and at the same time know-how on processes such as incident management, problem management and change management, as well as knowledge of all security policies concerning user access management, patching and hardening related to RAN nodes
Job Responsibility:
Trouble-shooting issues in RAN technologies
Service restoration in case of issues
Phone support to field engineer
Manage third parties support services
Executing planned works
Maintenance windows activities
On call service
Requirements:
Strong mobile network architecture knowledge
Technical skills on Huawei RAN Node, RAN Huawei Technology, BSC6910
Good time management and prioritisation
Knowledge on incident management, problem management and change management processes
Aptitude for analysing problems, discovering innovative solutions and hunger for technical knowledge