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Ramp Agent

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Wilson James

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Location:
United Kingdom , Crawley

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Category:
-

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Contract Type:
Not provided

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Salary:

15.94 GBP / Hour
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Job Description:

Are you looking for a new and exciting role? Join our team at Gatwick Airport as a Ramp Agent. You will be working as a member of the Passengers Services team, you will drive the company's ambi-lifts or minibuses on the airfield to the aircraft to transfer passengers with reduced mobility or from the aircraft to the terminal building or from the terminal building to the aircraft.

Job Responsibility:

  • Deliver or collect the special assistance passengers at the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques. Being professional, polite and courteous at all times
  • Carry out Customer Car Agent (CCA) duties as directed by Movement Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy as depicted by their ticket categorisation
  • Providing assistance with baggage
  • Ensuring that wheelchairs and buggies are always clean and tidy
  • Ensure that all necessary paperwork is completed legibly and submitted in a timely manner
  • Any additional reasonable duties as assigned by operational management

Requirements:

  • Previous experience in a customer service/ customer care environment
  • Excellent communication skills with an empathic nature
  • Demonstrate excellent customer service
  • Basic IT Skills
  • Demonstrate the ability to think and act quickly in emergencies or under pressure
  • Have an ability to deliver succinct and clear verbal and written reports where necessary
  • Full Driving licence is essential with categories C & D (Licence must have been held for 2 years)
  • You must be aged 23 and over for insurance purposes
  • You must be able to obtain and airside driving permit (Including passing a driving medical with a colour-blind test)

Nice to have:

  • Experience of driving a 7.5t vehicle or working at heights would be an advantage
  • Previous Airline &/or Airport experience is desired although not essential as full training will be provided
What we offer:
  • Annual leave entitlement of 5.6 weeks
  • Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
  • Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
  • Health and Wellbeing – Life assurance scheme, access to mental health support specialists
  • Access to an Online GP for you and your dependents
  • Financial support
  • Discounts on hundreds of retail sites
  • Cycle to Work scheme

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 12, 2026

Employment Type:
Parttime
Work Type:
On-site work
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