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As part of the advanced technical team at Ramco Innovations, the application Engineer provides pre and post-sales support to internal and external customers on the application, integration and use of Ramco products, including: pre-sales presentation of products, technologies and solutions, application concepts, product selection, application design, support integration of Ramco products into existing systems, communications support, sizing installation support, training, programming, design concepts, proof of concept, debugging and troubleshooting.
Job Responsibility:
Provide pre-sales and post-sales technical support on assigned product lines
Assist sales associates with preparation of accurate bills of materials and quotations for products, systems, and technical services
Assist with the demo process (build, dispatch, maintain) for use by other technical support staff, outside sales, and customers
Establish and maintain positive working relationships with key customers and suppliers
Develop and conduct product training/information sessions
Follow-up on emails daily
Will attend vendor training to maintain a high level of product and vendor knowledge
Recommend alternate products based on cost, availability, or specifications
Supports enhanced services through advanced solutions, plc programming, motion and motor control, and value added engineering to drive customer success and business growth
Travel to customer sites
Perform all other duties as assigned
Requirements:
Bachelor’s degree (BSME or BSEE preferred) in a technical discipline preferred
Minimum of 1-3 years industry related experience or equivalent combination of education and experience
Must possess a valid state motor vehicle operator’s license and maintain an approved motor vehicle record (MVR)
Must be eligible
Applicants must be authorized to work for ANY employer in the U.S.
Nice to have:
Experience with automation products (sensors, PLC’s, HMI’s) is also highly desirable