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Railway Enforcement Team Leader

southeasternrailway.co.uk Logo

Southeastern Railway

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Location:
United Kingdom , Hastings

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Category:
Public Sector

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Contract Type:
Employment contract

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Salary:

40512.00 - 44692.00 GBP / Year
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Job offer has expired

Job Description:

Looking for a career that means more? Become a Southeastern Railway Enforcement Team Leader. Imagine the pride you’ll feel knowing you’re keeping passengers safe and providing a reassuring presence to everyone using our railway. Our training will take you from trainee to Railway Enforcement Team Leader and give you a nationally-recognised qualification. Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.

Job Responsibility:

  • To lead and direct a highly effective and motivated team who are dedicated to the reduction of crime, anti-social behaviour and fare evasion
  • Ensuring staff performance is compliant to required standards of the Penalty fares Scheme, Railway Safety Accreditation Scheme, PTS, legislation and any other company and role specific standards
  • Actively monitoring staff in the working environment and conducting regular 1:1 reviews on a periodic basis
  • Developing and implementing coaching plans which will improve individuals output to ensure achievement of desired objectives
  • Conducting interviews and investigations in line with HR procedures
  • Carrying out REO daily briefings
  • Acting as an authorised person under the RSAS and PF Scheme
  • Being prepared to attend courts of law to provide evidence in response to incidents or to verify role and act as an expert witness

Requirements:

  • Previous experience of leading and managing a team
  • Previous experience of working in an environment with a high level of customer contact
  • Previous experience working in an enforcement environment and dealing with conflict
  • Excellent written communication skills and the ability to write reports
  • Excellent verbal communication and motivation skills
  • Previous Office experience an advantage
  • Computer literate, knowledge of Outlook, Word and Excel
  • Excellent organisational skills
  • Live within a 45-minute travel time to the location you’re applying for
  • Have been a UK resident for three years or more
  • Are able to complete and successfully pass Level 2 Non-Police Personnel Vetting (NPPV) which is undertaken by the British Transport Police (BPS)
What we offer:
  • A Contributory Final Salary Pension Scheme
  • Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
  • After a qualifying period, reduced rate travel on other train operators, including European services
  • Up to 32 days annual leave entitlement (which includes bank holidays)
  • Access to an array of discounts for retail and leisure products through our benefits scheme
  • Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave
  • Full training and free uniform

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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