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Railway Enforcement Officer

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Southeastern Railway

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Location:
United Kingdom , Sittingbourne

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

33823.00 - 41583.00 GBP / Year
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Job Description:

Looking for a career that means more? Become a Southeastern Railway Enforcement Officer. Imagine the pride you’ll feel knowing you’re keeping passengers safe and providing a reassuring presence to everyone using our railway. Our training will take you from trainee to Railway Enforcement Officer and give you a nationally-recognised qualification. Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.

Job Responsibility:

  • Travelling on our trains and patrolling our stations, you’ll help to deal with anti-social behaviour, crime and fare evasion
  • Sometimes it means physically stepping in to deescalate a situation
  • Other times it means seizing evidence and taking reports for minor crimes
  • Work with your partner, station teams, train staff, the British Transport Police and other services to resolve incidents
  • Make sure vulnerable passengers get the support they need

Requirements:

  • excellent verbal and written communication skills
  • experience working directly with customers, ideally where you’ve had to deal with conflicts or anti-social behaviour
  • good decision-making and calmness under pressure
  • the ability to be resilient, assertive and remain professional in confrontational situations
  • the ability to use your own initiative and work well in a team
  • the skills to evaluate and interpret information and make appropriate decisions
  • Live within a 45-minute travel time to the location you’re applying for
  • Have been a UK resident for three years or more
  • Are able to complete and successfully pass Level 2 Non-Police Personnel Vetting (NPPV) which is undertaken by the British Transport Police (BPS)
What we offer:
  • a final salary pension
  • 28 days annual leave allowance (including bank holidays)
  • free rail travel across our networks

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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