Rail transport specialist

• Taking and processing orders for pick-up or delivery
• Constant communication with carriers to offer real-time order tracking to customers
• Handling daily calls and maintaining relationships with internal and external customers
• Meet and exceed customer expectations in accordance with policies, practices and procedures
• Respond promptly to customer or carrier complaints with appropriate follow-up, including escalation as required
• Responsible for monitoring carrier performance and identifying patterns of optimization potential
• Follow-up and update files in SAP software
• Collaborate with sales team, logistics team, carriers and customers

• One to three years' experience in customer service
• Have experience as a rail transport specialist
• Advanced math skills
• Proficiency in a B2B industry, dealing primarily over the phone
• Strong computer skills, including SAP suite offerings
• Bilingualism is mandatory for this role, as the representative is responsible for customers outside Quebec
• Demonstrate strong problem-solving and decision-making skills
• The candidate must have an acute sense of time management, autonomy and ability to work as part of a team

Benefits after one week