Rail Security and Trolley Operative

• Manage passenger trolleys by clearing exits, collecting them from platforms and returning them to holding areas
• Carry out security sweeps in line with the Station Security Plan
• Patrol stations to identify unattended items, assess behaviour and escalate concerns appropriately
• Check seals on critical equipment and emergency exits, reporting and escalating any issues
• Maintain a polite, friendly and professional manner with passengers, colleagues and the client
• Apply HOT principles confidently when assessing suspicious items
• Report any damage or defects that may compromise safety or security
• Stay alert to activity on site, reporting risks, suspicious behaviour or emergencies immediately
• Assist with customer service duties, including Meet & Assist support during station closures
• Complete incident reports, equipment checks and other operational tasks as directed by station management

• Strong customer service skills with confidence engaging the public
• Ability to remain calm, clear-headed and decisive under pressure or in emergencies
• Basic IT skills for reporting and communication tasks
• Clear verbal and written communication skills for accurate reporting
• High standard of personal presentation and professionalism
• Reliable, punctual and committed to maintaining strong attendance
• Ability to work effectively as part of a team
• Comfortable dealing with a wide range of public interactions, including challenging situations
• Understanding of equality, diversity and inclusion in relation to passenger needs
• Genuine interest in and commitment to the work of Wilson James and its clients
• Essential: SIA Security Guarding Licence (SG) or above

AED/Defibrillator certificate

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents
• Financial support
• Discounts on hundreds of retail sites
• Cycle to Work scheme