Radiology Scheduling Agent

• Answer inbound calls from all offices and patients requesting to schedule radiology or MRI exams
• Make outbound calls to patients and offices to schedule radiology and MRI exams
• Proficiently schedule all modalities for all MRA service locations following established protocol, workflows, and scripting
• Meet or exceed individual performance criteria
• Strive to meet established departmental goals and achieve desired call center metrics
• Maintain up-to-date training and reference materials and remain in a state of continuous learning and improvement
• Model H3W behaviors
• Performs other duties as assigned based on the changing needs of the organization

• High school diploma or equivalent
• Experience working in a call center environment preferred
• Experience providing healthcare-related customer service and scheduling is preferred
• Experience being accountable for call center metrics is preferred (answer time, average handle time, return to queue, etc.)
• Excellent interpersonal, analytical, communication, and problem-solving skills
• Ability to multitask and work in a fast-paced, dynamic work environment
• Must have a friendly and caring attitude with empathy for each patient
• Must be reliable and maintain an attendance and punctuality record that complies with organizational policies
• Willingness to be held accountable for their work and the work of their teams
• Desire to hold yourself responsible for offering the best patient experience possible
• Must be agile and confident in their ability to maintain Midstate Radiology’s competitive advantage
• Must be personally invested in the success of their teams and willing to devote the necessary time to overcome barriers to their teams’ success
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• Must be able to access and navigate each department at the organization’s facilities

Eligible for an increase of up to $3/hr after six months of employment with Career Advancement Program