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Orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules. Demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.
Job Responsibility:
Schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies
Ensure timely scheduling through effective communication
Accurately gather and verify patient insurance and documentation
Process reports
Provide exceptional customer service to patients via phone and in-clinic assistance
Obtain and enter into Cerner scheduling: Medical history
Screen patient for medically implanted devices, pain pumps, pacemaker, prosthetics, metal in the body, etc
Inform patient of medication limitations when needed
Inform patient when labs are needed
Inform patient of exam preparations, food, water, contrast, etc.
Obtain and input demographics, insurance, authorization and run eligibility in Cerner and GECB
Obtain prior imaging information place request for images in Cerner for the IP department to order to have loaded in PACS prior to patient appointment for comparison
Proactively support quality & performance improvement efforts
Identify opportunities and participate in improving the quality of patient care and/or work processes
Participate in department/clinic-based teams and projects
Demonstrate flexibility and willingness to support changing needs of the organization
Utilize, maintain and allocate equipment and supplies in a cost-effective and efficient manner
Plan and prioritize work
Involve others as appropriate in planning and prioritizing work
Utilize time efficiently through proper time management
Meet established deadlines and achieve desired outcomes
Demonstrate effective interpersonal skills and a positive attitude
Demonstrate respect, concern and empathy for the spiritual, cultural, emotional and informational needs of patients, customers and co-workers
Demonstrate self-directed, responsive and courteous care/service
Consistently wear name badge above the waist
Communicate appropriate information in a timely manner, respecting confidentiality
Support team consensus
Demonstrate effective teamwork to accomplish team/department goals
Requirements:
High School GED General Studies
One (1) year experience in a centralized scheduling call center setting and or minimum of two (2) years clinical experience in a health care setting
Excellent interpersonal, organizational and customer service skills
Keyboarding skills and the ability to utilize computer equipment and software are required, as is experience with other types of standard office equipment
Team player, able to multi-task, self-starter, detail oriented and proactive
Nice to have:
Familiarity with an electronic practice management system
Experience with multi-line phones/ACD phones
Knowledge of medical terminology
What we offer:
Medical, prescription drug, dental, vision plans
Life insurance
Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
Tuition reimbursement
Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings