Radiology Department Aide

• Demonstrate ability to function as part of a Radiology Department Aide pool serving all Imaging modalities
• Demonstrate flexibility in starting times to meet demands, inclusive of all shifts and weekend hours
• Ability to rotate through and demonstrate proficiency of responsibilities for all imaging modalities
• Ability to respond to work and/or change assignments at short notice
• Act as a customer service excellence and information team resource person to Radiology patients, associates and partners
• Answers questions, solves problems for patients and guests independently or with the assistance of the coordinator, supervisor or manager
• Alerts Radiology areas of patient arrivals and transport patients to the appropriate areas as needed
• Regular rounding with patient and family to keep informed of status of their exam
• Keep complete and detailed rounding logs for each patient seen in Radiology areas
• Ensure that inpatient and outpatient waiting areas are kept neat, orderly and fully stocked of supplies, gowns and linens
• Other duties as assigned
• Support the technologists, nursing staff and physicians in the activities related to the delivery of patient care
• Request transports to and from the Department and maintains proper documentation
• Demonstrates the ability to respond to emergency situations such as Code Blue, Cord Red, etc
• Responds and assists the technical staff when needed
• Assists technologists with transferring patients from cart to exam table, changing of clothes and washroom assistance
• Assists in performance improvement activities
• Obtains lab results and orders for patient’s charts
• Responsible for providing necessary data to physicians or management as required for particular studies, comparisons or admissions of patients
• Performs clerical duties in the technical work areas of the department
• Participate in calling patients to confirm appointment times and or call-backs
• Answers telephone in a timely manner
• Coordinate incoming and outgoing calls including recording and reporting of pages and messages
• Enters or secures patient information in RIS and Allegra to include assistance with patient billing
• Enters and processes Radiology orders and schedules patients as required
• Data entry activities as required
• Utilizes a multitude of Information/communication systems in order to obtain information and/or communicate information
• Maintains a highly competent skill and knowledge level of all information communication systems utilized to include all applications on universal workstation and universal printer, telephone system, paging system, etc
• Accurately identifies and accesses appropriate computer applications in order to obtain or provide required or requested information
• Contribute to a harmonious work environment and Service Excellence Standards
• Foster positive communication between all members of Radiology
• Demonstrate appropriate telephone etiquette
• Acknowledge and respond to all internal and external customers
• Demonstrate “Service Excellence” standards at all times
• Attend and participate in Department staff meetings
• Develop skills, knowledge and professionalism by attending in-services, Department/Hospital committees and Continuing Education development programs
• Perform patient interviews to obtain and document patient demographic and medical coverage information
• Assures patient information is accurate via review of patient identification materials, patient ID, insurance card/insurance policy materials
• Compare and verify provided patient information with system patient information
• Assures that all patient information is accurately and correctly entered into the patient information system according to established policies and procedures
• Verify necessary insurance information is obtained
• making a copy of patient ID and insurance card
• Assures all physicians on prescriptions/requisitions are to be entered appropriately into the RIS to ensure the correct physician receives copies of test results (paying close attention to all non-staff physicians)
• Secures medical records on all patients to assist in the Department’s Quality Assurance program
• Management of Department supplies in a cost-effective manner
• Participate in inventory ordering and distribution of department supplies
• Match goods received with delivery orders
• Maintain and rotate stock in procedure area while checking for expired items
• Stock imaging rooms prior to patient exams
• Maintain supply of forms, i.e.: History worksheets
• Order supplies and pick up order if needed
• Maintain safety and cleanliness of Department environment
• Maintain cleanliness and organization of immediate work area
• Ensure timely and accurate processing of work and repair orders for Department
• Works in a timely manner that is in compliance with Hospital Infection Control Standards, OSHA and other regulatory agencies
• Adheres to department procedures regarding patient and associate safety

• Completion of a medical terminology class or attendance within six months
• High School graduate or equivalent
• 6 months - 1 year experience
• Strong communication skills
• Strong customer service skills
• Good organization skills
• Basic phone skills
• Computer skills
• CPR certification within 6 months
• Ability to work holidays, weekends and different shifts
• Ability to lift up to 35 pounds without assistance

Prior experience with various age groups is preferred

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program