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Radiology Booking Coordinator

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Great Western Hospitals NHS Foundation Trust

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Location:
United Kingdom , Swindon

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

25760.00 - 27476.00 GBP / Year
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Job Description:

Reporting directly to the Radiology Administration Manager, this role will provide direct support to the patient pathways through accurate and effective booking of diagnostic tests. Patient care is at the forefront of everything that we do so the post holder will be expected to maintain high levels of communication with our patients, along with a listening and professional manner to deliver the best and timely service.

Job Responsibility:

  • Provide direct support to the patient pathways through accurate and effective booking of diagnostic tests
  • Maintain high levels of communication with patients
  • Have a good understanding of the different radiology modalities
  • Provide a comprehensive administration and appointment booking service in the Radiology Department
  • Focus on the needs of the patient in accordance with Policies and National Booking Programmes
  • Use own judgement to prioritise requests and deciding upon necessary examination requirements
  • Liaise and build good relationships with key Radiographers and Consultants
  • Deal with patients sometimes in a highly emotive atmosphere
  • Take responsibility for prioritising incoming requests, ensuring they are booked accurately and according to clinical urgency, ensuring maximum utilisation of clinic lists at all times

Requirements:

  • GCSE 3 level of education in English & Maths
  • NVQ Level 3 in Customer Services/Business Administration OR demonstrable equivalent experience gained in a reception, booking or administrative role
  • Willingness to undertake NHS specific IT system training including Medway and CRIS - Computerised Radiology Information System
  • Evidence of significant administrative experience
  • Working knowledge of data protection and confidentiality
  • Team working

Nice to have:

  • ECDL qualification or other formal IT training/qualification
  • Familiar with medical terminology, particularly radiology
  • Use of internet and intranet
  • Worked in an area specialising in health care
  • Organisational awareness of NHS

Additional Information:

Job Posted:
April 05, 2026

Work Type:
On-site work
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