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Reporting directly to the Radiology Administration Manager, this role will provide direct support to the patient pathways through accurate and effective booking of diagnostic tests. Patient care is at the forefront of everything that we do so the post holder will be expected to maintain high levels of communication with our patients, along with a listening and professional manner to deliver the best and timely service.
Job Responsibility:
Provide direct support to the patient pathways through accurate and effective booking of diagnostic tests
Maintain high levels of communication with patients
Have a good understanding of the different radiology modalities
Provide a comprehensive administration and appointment booking service in the Radiology Department
Focus on the needs of the patient in accordance with Policies and National Booking Programmes
Use own judgement to prioritise requests and deciding upon necessary examination requirements
Liaise and build good relationships with key Radiographers and Consultants
Deal with patients sometimes in a highly emotive atmosphere
Take responsibility for prioritising incoming requests, ensuring they are booked accurately and according to clinical urgency, ensuring maximum utilisation of clinic lists at all times
Requirements:
GCSE 3 level of education in English & Maths
NVQ Level 3 in Customer Services/Business Administration OR demonstrable equivalent experience gained in a reception, booking or administrative role
Willingness to undertake NHS specific IT system training including Medway and CRIS - Computerised Radiology Information System
Evidence of significant administrative experience
Working knowledge of data protection and confidentiality
Team working
Nice to have:
ECDL qualification or other formal IT training/qualification
Familiar with medical terminology, particularly radiology