CrawlJobs Logo

Quote Support Manager

United States, Greenwood 80000.00 - 115000.00 USD / Year · Job Posted May 20, 2026
Apply Position
Job Link Share

Job Description

The Quote Support Manager leads a team of approximately 10–12 Quote Specialists (Tier 1–3) responsible for delivering fast, accurate, and complete aftermarket quotes across parts and service. This role is accountable for team performance, process discipline, and the quote-to-order handoff quality that sets the downstream customer experience in motion. The Quote Support Manager reports directly to the Director of Customer Experience and serves as the primary operational leader for all quoting activity within the US Service Division. This is a hybrid position located in Greenwood, IN, Houston, TX, Richmond, VA or Warrington PA.

Job Responsibility

  • Leads, coaches, and develops a team of approximately 10–12 Quote Specialists across Tier 1, 2, and 3 capability levels
  • Conducts regular 1:1s, team huddles, and performance reviews to maintain accountability
  • Partners with the Training & Knowledge Specialist to identify skill gaps and build targeted development plans
  • Responsible for the recruitment, onboarding, and ramp-up of new Quote specialists
  • Oversees daily quoting operations to ensure team delivers against established SLAs
  • Reviews escalated quote requests
  • Monitors quote accuracy rate (target: 98% error-free)
  • Ensures all quotes include complete package documentation
  • Maintains close working relationship with Sales, Channel Partners, and customer contacts
  • Coordinates with AMDC and Service Operations
  • Partners with the Order Support Manager to reduce quote-to-order errors
  • Engages the Workflow Optimization Manager to identify systemic quoting bottlenecks
  • Tracks and reports on KPIs
  • Analyzes quoting trends and customer feedback
  • Partners with the Data & Reporting Analyst to ensure quoting data accuracy
  • Maintains working knowledge of quoting tools and platforms
  • Ensures team workflows and SOPs are documented and followed
  • Champions adoption of new tools and process changes

Requirements

  • Associates or Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field preferred. Equivalent combination of education and directly relevant experience will be considered
  • 3+ years of experience in aftermarket sales support, inside sales operations, order management, or a customer-facing quoting role within an industrial equipment, manufacturing, or capital goods environment
  • 2+ years of demonstrated people leadership experience, including team performance management, coaching, and development
  • Experience operating within a tiered or structured workflow environment is a plus
  • Strong understanding of the quote-to-order process and the downstream impact of quoting accuracy on order fulfillment and customer satisfaction
  • Demonstrated ability to manage team performance through data — comfortable owning KPIs, identifying trends, and driving corrective action
  • Proficiency with CRM and ERP platforms (experience with SAP, Salesforce, or similar tools preferred)
  • Clear and confident communicator — able to translate operational issues into actionable direction for both frontline team members and senior stakeholders
  • Collaborative by default
  • able to build trust across peer teams in a matrixed organization
  • Change-ready: comfortable operating in a transforming environment and helping team members navigate ambiguity with confidence
  • Domestic travel estimated at 10–15%, primarily to US service centers and internal team meetings. International travel is rare but possible for global CX alignment meetings
  • Valid driver's license required for site visits

Nice to have

  • Experience operating within a tiered or structured workflow environment
  • experience with SAP, Salesforce, or similar tools preferred

What we offer

  • Competitive salary
  • full benefits package including medical/dental/vision/life
  • 401(k) plan
  • base salary between $80,000.00 to $115,000.00

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Quote Support Manager

8 matching positions

Order Support Manager

The Order Support Manager leads a team of approximately 10–12 Order Entry Specia...
Location
Location
United States , Greenwood; Houston; Richmond; Warminster
Salary
Salary:
80000.00 - 115000.00 USD / Year
alfalaval.com Logo
Alfa Laval
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates or Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field preferred. Equivalent combination of education and relevant work experience will be considered.
  • 3+ years of experience in order entry, order management, inside sales support, or supply chain coordination within an industrial equipment, manufacturing, or capital goods environment.
  • 2+ years of people leadership experience, including team supervision, performance management, and individual coaching.
  • Experience managing high-volume, accuracy-sensitive transaction processing teams is strongly preferred.
  • Deep understanding of the purchase order validation and order entry process, including the downstream impact of data errors on fulfillment, customer communication, and revenue recognition.
  • Demonstrated ability to manage team performance through data — comfortable owning accuracy and throughput KPIs, identifying error patterns, and implementing corrective action.
  • Proficiency with ERP and order management platforms (experience with SAP, OneService, or similar enterprise systems preferred).
  • Detail-oriented and process-disciplined — able to build and enforce a quality-first culture without creating a punitive environment.
  • Strong communicator across functions — able to work constructively with peer managers (Quote Support, Customer Fulfillment, Workflow Optimization) to resolve shared operational challenges.
  • Comfortable leading a team through change — able to translate new processes and tool updates into clear, practical direction for frontline team members.
Job Responsibility
Job Responsibility
  • Leads, coaches, and develops a team of approximately 10–12 Tier 1 Order Entry Specialists
  • Conducts regular 1:1s, team huddles, and performance reviews
  • Partners with the Training & Knowledge Specialist to identify skill gaps and build targeted development plans
  • Manages day-to-day team scheduling, workload distribution, and capacity planning
  • Responsible for the recruitment, onboarding, and ramp-up of new Quote specialists
  • Oversee the daily order entry operation to ensure team delivers against SLAs
  • Reviews and resolves escalated order entry issues
  • Monitors quote accuracy rate (target: 98% error-free) and takes corrective action
  • Monitors the order entry accuracy rate (target: 98% error-free) and drives root cause review
  • Enforces data entry standards across all systems
What we offer
What we offer
  • medical/dental/vision/life insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Specialist 2, Technical Product Sales Support, Quote Estimation

This job is responsible for developing technical product quotes and pricing solu...
Location
Location
United States
Salary
Salary:
61754.51 - 101894.94 USD / Year
comcastadvertising.com Logo
Comcast Advertising
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree
  • 2-5 Years Relevant Work Experience
  • Collaboration
  • Teamwork
  • Communication
Job Responsibility
Job Responsibility
  • Analyzing pricing options from multiple vendors to determine optimal solutions while adhering to established financial guidelines
  • Negotiating access pricing for specific deals with the most optimal vendor, in accordance with financial targets
  • Supporting quote development through market-aligned analysis and vendor relationship management to achieve favorable pricing outcomes
  • Identifying potential cost factors and technical requirements for sales opportunities with guidance from senior team members
  • Collaborating with vendors on moderately complex network design requests including diversity requirements and fiber route planning
  • Contributing to high-visibility customer projects by participating in coordination meetings between sales teams and vendor representatives
  • Documenting process improvement suggestions related to quoting systems and workflows based on daily operational experiences
  • Expanding technical knowledge of product offerings and vendor networks through structured learning and mentored practical application
  • Preparing detailed quote estimates for technical solutions while following established procedures and seeking guidance when needed
  • Consistent exercise of independent judgment and discretion in matters of significance
What we offer
What we offer
  • Paid Time off
  • Physical Wellbeing
  • Financial Wellbeing
  • Emotional Wellbeing
  • Life Events + Family Support
  • Bonus
  • Commission
  • Fulltime
Read More
Arrow Right

Integrated Logistics Support Manager

The Integrated Logistics Support (ILS) develops the Lifecycle strategy for new p...
Location
Location
United States , Grand Prairie
Salary
Salary:
Not provided
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Engineering, Systems Engineering, or related field
  • 5 years in sustainment engineering, or aerospace/defense logistics roles
  • Knowledge of MIL STD, S1000D, ASD standards preferred
  • Experience in system level engineering or maintenance operations is a plus
  • Strong understanding of reliability, maintainability, and lifecycle cost
  • Understanding of logistics operations and tools
  • Strong communication, technical writing, and cross functional leadership
  • Ability to interpret engineering drawings and technical specs
  • Customer focused, analytical, and organized
  • Program and stakeholder management
Job Responsibility
Job Responsibility
  • Defining support system elements and maintaining the ILS plan
  • Conducting maintainability, repairability, and availability analyses
  • Supporting sales/program teams in customer meetings and milestone reviews
  • Providing customer feedback to development and industrialization teams
  • Ensuring supportability (R&M, maintainability, lifecycle cost) is integrated into design
  • Coordinating development of support elements: tooling, test equipment, training, and technical documentation
  • Monitoring technical issues (obsolescence, compliance, repairs) and assessing impacts on support systems
  • Managing program objectives related to cost, schedule, and sustainment performance
  • Overseeing creation and validation of technical publications and provisioning data
  • Preparing entry into service by defining support organization, resources, and repair flows
  • Fulltime
Read More
Arrow Right

Inside Sales Operations Support Manager

This high-impact role is responsible for driving operational excellence, commerc...
Location
Location
United States , Sandy Springs
Salary
Salary:
Not provided
brainworksinc.com Logo
BrainWorks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Finance, Operations, or related field preferred
  • Experience in sales operations, commercial operations, pricing, or industrial equipment sales environments
  • Proven experience supporting or leading multi-region field sales organizations
  • Experience in heavy equipment, construction, or industrial distribution environments strongly preferred
  • Strong commercial and financial acumen with deep understanding of pricing and margin management
  • Proven ability to influence sales execution without direct field authority
  • Analytical mindset with the ability to convert data into strategic recommendations
  • Strong communication and stakeholder management skills
  • Ability to operate decisively in a fast-paced, performance-driven environment
  • High ownership mentality with urgency and accountability
Job Responsibility
Job Responsibility
  • Develop and implement structured quoting and pricing processes aligned with corporate margin objectives
  • Support Regional Sales Managers with deal strategy, pricing guidance, and commercial recommendations
  • Partner cross-functionally to ensure alignment across sales, service, parts, and finance
  • Improve pipeline transparency, forecasting discipline, and sales velocity
  • Support complex customer pursuits, ensuring speed and accuracy without sacrificing profitability
  • Review, structure, and approve equipment deals to protect gross profit
  • Deploy OEM programs, incentives, and price protection strategies effectively
  • Balance competitive positioning with long-term margin sustainability
  • Provide scenario modeling and financial insight to support key deal decisions
  • Translate commercial data into actionable recommendations for leadership
What we offer
What we offer
  • Competitive compensation with bonus potential
  • 401(k) with strong company match and profit sharing
  • Full medical, dental, and vision coverage
  • Paid holidays and personal time off
  • Wellness and financial wellness programs
  • Ongoing training and career development
  • Long-term advancement opportunity within a growing organization
  • Fulltime
Read More
Arrow Right

Sales Support Lead-Manager

We are seeking a Sales Support Lead to guide governance, cadence, and operationa...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience managing stakeholders, customers, and complex sales processes
  • Experience in Sales Support Operations (desirable) with thought leadership and sound decision-making skills
  • Skilled in team governance, providing constructive feedback and supporting career development
  • 7–10 years’ experience in global corporates and 10+ years in Commercial, Sales, or Operations environments
  • Experience in leading virtual teams delivering complex global projects
  • Data-driven with strong analytical and insight capabilities
  • Bachelor’s degree in Business or Telecoms
  • MBA or equivalent qualification is desirable
Job Responsibility
Job Responsibility
  • Ensure delivery timelines are achieved, with clear communication of progress against KPIs and NPS targets
  • Co-ordinate cross-functional Sales Operations activities and maintain alignment across Business Pre-Sales
  • Develop and implement pre-sales domain strategies and training that follow industry best practice
  • Build and maintain strong stakeholder relationships throughout the Request-to-Cash cycle
  • Support the preparation and timely delivery of solutions and quotes to internal sales and business development teams
  • Lead the co-ordination, creation, and adoption of training, enablement, and governance materials for Sales Operations
  • Ensure core systems and records are accurately maintained and governed in line with Sales Operations processes
  • Provide hands-on people management, guidance, and governance to a team of 10+ professionals
What we offer
What we offer
  • Opportunities to influence and improve sales operations across a global organisation
  • Exposure to senior stakeholders and cross-functional teams across the Vodafone footprint
  • A platform to lead impactful governance, cadence, digitalisation, and process improvement initiatives
  • Professional development through leadership responsibilities and strategic project involvement
Read More
Arrow Right
New

Product Support Officer

Randstad is seeking a motivated Product Support Officer to join a critical servi...
Location
Location
Australia , Eagle Farm
Salary
Salary:
54.39 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 15, 2026
Flip Icon
Requirements
Requirements
  • Solid general administrative experience and strong computer literacy
  • Prior local government experience is highly desirable
  • High-level organisational and time management skills
  • Experience with SAP / SAP Ariba is highly desirable
  • Strong interpersonal skills and a commitment to solving customer issues
  • Demonstrated problem-solving and analytical skills
  • A current Criminal History Check is mandatory for this position
Job Responsibility
Job Responsibility
  • Responding to service requests and general enquiries while solving problems for internal and external stakeholders
  • Creating work orders, preparing quote packages, and ensuring tracking systems are accurately maintained
  • Assisting with the planning and scheduling of work, including the requisitioning of equipment and materials
  • Delivering timely invoice authorisations and customer billing support to a high standard
  • Contributing to identifying service enhancements to increase the efficiency of the operational area
What we offer
What we offer
  • $54.39 per hour plus super
  • Eagle Farm location with onsite parking available
  • 36.25-hour week (5 x 7.25-hour days)
  • Initial 3 month contract with potential for extension
  • Dedicated consultant as a point of contact
  • Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more
  • Free Employee Assistance Program
  • Access to your payslips via MyRandstad App
  • Weekly pay cycle
  • Fulltime
Read More
Arrow Right
New

Service Coordinator

Location
Location
United Kingdom , Fleet
Salary
Salary:
28000.00 - 30000.00 GBP / Year
therecruitersroom.co.uk Logo
The Recruiters Room
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (MS Office, Excel and Outlook)
  • Preferred experience in QuickBooks or similar accounting package
  • Qualifications in GCSE English, Math’s preferred, but relevant job experience can also be suitable
  • Preferred experience in service delivery, office organisation and business processes
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to safely and successfully perform the essential job functions consistent with high levels of concentration
  • Ability to maintain regular and punctual attendance
  • Must be able to communicate confidently & politely both in person and via the telephone with both customers and colleagues
Job Responsibility
Job Responsibility
  • Communicating with customers and maintaining internal CRM and database systems
  • Assisting with H&S RAMS in coordination with H&S manager
  • Managing work schedules for Service Engineers
  • Repair quoting and follow up, liaising with clients & organisation of engineers/sub-contractors
  • Raising purchase orders for the procurement of service and repair parts/sub-contractors using QuickBooks accounting software
  • Raising invoices, as required, for repairs/call outs using QuickBooks accounting software
  • Supporting colleagues during holidays/sickness/busy periods
  • Maintain compliance with all company policies and procedures
  • Perform related duties as assigned by Line Manager/Director
  • Fulltime
Read More
Arrow Right
New

Inside Sales Representative

We are currently seeking a candidate for an Inside Sales Representative to suppo...
Location
Location
Canada , Bedford
Salary
Salary:
80000.00 - 90000.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
August 14, 2026
Flip Icon
Requirements
Requirements
  • College degree in Electrical Engineering (instrumentation & control) or relevant technical degree with appropriate experience
  • Minimum 5 years' experience in management role Experience in industrial instrumentation and/or valves
  • Experience and desire to serve customers
  • Good knowledge of the Office suite
  • Results-oriented and able to manage a variable workload
  • Good oral, written and interpersonal communication skills
  • Excellent organizational and teamwork skills
Job Responsibility
Job Responsibility
  • Supervise, coach, evaluate and coordinate the team under his/her responsibility
  • Supervise the workload of his/her team and balance it between individuals
  • Take the necessary measures to ensure that processing times remain within standards
  • Participate in the hiring & integration of new employees
  • Deal directly with some customers to ensure that our processes are mastered
  • Participate in weekly production meetings
  • See to the application of our rules and make the first interventions with his staff
  • Make quotations for conventional products
  • Follow up on quotes delegated by the external representative
  • Provide technical and commercial support to customers
What we offer
What we offer
  • Monday to Friday flexible start time 7:30AM-8:30AM finishing anywhere around 4PM-5:00 pm (37.5hrs)
  • Competitive Salary (based on experience)
  • 3 weeks of vacation (negotiable depending on experience)
  • After the 3 months of probation/training, hybrid formula (1 day work from home)
  • Participation in profits and bonuses
  • RRSP, 4% company contribution
  • Medical and dental benefits
  • Fulltime
Read More
Arrow Right