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Quote Support Manager

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Alfa Laval

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Location:
United States , Greenwood ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

80000.00 - 115000.00 USD / Year
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Job Description:

The Quote Support Manager leads a team of approximately 10–12 Quote Specialists (Tier 1–3) responsible for delivering fast, accurate, and complete aftermarket quotes across parts and service. This role is accountable for team performance, process discipline, and the quote-to-order handoff quality that sets the downstream customer experience in motion. The Quote Support Manager reports directly to the Director of Customer Experience and serves as the primary operational leader for all quoting activity within the US Service Division. This is a hybrid position located in Greenwood, IN, Houston, TX, Richmond, VA or Warrington PA.

Job Responsibility:

  • Leads, coaches, and develops a team of approximately 10–12 Quote Specialists across Tier 1, 2, and 3 capability levels
  • Conducts regular 1:1s, team huddles, and performance reviews to maintain accountability
  • Partners with the Training & Knowledge Specialist to identify skill gaps and build targeted development plans
  • Responsible for the recruitment, onboarding, and ramp-up of new Quote specialists
  • Oversees daily quoting operations to ensure team delivers against established SLAs
  • Reviews escalated quote requests
  • Monitors quote accuracy rate (target: 98% error-free)
  • Ensures all quotes include complete package documentation
  • Maintains close working relationship with Sales, Channel Partners, and customer contacts
  • Coordinates with AMDC and Service Operations
  • Partners with the Order Support Manager to reduce quote-to-order errors
  • Engages the Workflow Optimization Manager to identify systemic quoting bottlenecks
  • Tracks and reports on KPIs
  • Analyzes quoting trends and customer feedback
  • Partners with the Data & Reporting Analyst to ensure quoting data accuracy
  • Maintains working knowledge of quoting tools and platforms
  • Ensures team workflows and SOPs are documented and followed
  • Champions adoption of new tools and process changes

Requirements:

  • Associates or Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field preferred. Equivalent combination of education and directly relevant experience will be considered
  • 3+ years of experience in aftermarket sales support, inside sales operations, order management, or a customer-facing quoting role within an industrial equipment, manufacturing, or capital goods environment
  • 2+ years of demonstrated people leadership experience, including team performance management, coaching, and development
  • Experience operating within a tiered or structured workflow environment is a plus
  • Strong understanding of the quote-to-order process and the downstream impact of quoting accuracy on order fulfillment and customer satisfaction
  • Demonstrated ability to manage team performance through data — comfortable owning KPIs, identifying trends, and driving corrective action
  • Proficiency with CRM and ERP platforms (experience with SAP, Salesforce, or similar tools preferred)
  • Clear and confident communicator — able to translate operational issues into actionable direction for both frontline team members and senior stakeholders
  • Collaborative by default
  • able to build trust across peer teams in a matrixed organization
  • Change-ready: comfortable operating in a transforming environment and helping team members navigate ambiguity with confidence
  • Domestic travel estimated at 10–15%, primarily to US service centers and internal team meetings. International travel is rare but possible for global CX alignment meetings
  • Valid driver's license required for site visits

Nice to have:

  • Experience operating within a tiered or structured workflow environment
  • experience with SAP, Salesforce, or similar tools preferred
What we offer:
  • Competitive salary
  • full benefits package including medical/dental/vision/life
  • 401(k) plan
  • base salary between $80,000.00 to $115,000.00

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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