Quotations & Operations Agent

• Quoting and booking requests from our FIT, tailor-made, and Group clients
• Create the proposal for the clients(where we don’t have anything on the shelves) and follow up on it
• Try to increase our conversation ratio and margins
• Proactive communication with B2B team/Supply to ensure the best proposal
• Filter requests following organization guidelines
• Oversees and manages hotel and land service reservations for groups and individuals
• Ensure last minute operational changes and/or reservations
• Ensure all reservations are managed in detail and suppliers receive them on time
• Load correctly all reservations in the system
• Send all needed documents (final details and vouchers) to the clients
• Send the proforma invoice to the clients in advance when pre-payment is required
• Monitor pre-payments both of clients and suppliers
• Solve daily operational issues
• Assist clients when on the spot through the emergency line
• Re-check all reservations day by day
• Monitor booking positions for groups and send weekly updates to the hotels

• Excellent communication skills, both verbal and written in English and Italian is required
• Great organizational skills and ability to work in a fast-paced environment
• Experience in the leisure and Italian tourism industry
• Able to work in a flexible manner (including different shifts Monday-Sunday)
• Able to solve problems independently and embrace our digital culture
• Easily adapt to working changes and quickly learn new skills
• A collaborative and great team player
• Ability to prioritize in day-by-day workload
• Right to work in Italy

Other European languages would be advantageous

• 1 - 2 days off/week
• Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• Growth opportunities tailored to your unique skills and expertise