Quotation Specialist

• Respond to customer inquiries and direct requests to the appropriate contact when needed
• Understand the customers' needs
• able to accurately identify spare parts, calculate pricing, and provide detailed shipping information & documentation
• Prepare cost sheets, quotations, and customer proposals
• Coordinate with vendors, procurement, engineering, and manufacturing to obtain current pricing, lead times, and product information
• Price manufactured items while supporting standard margin objectives
• Work with outside sales engineers to develop complete and accurate proposals
• Follow up with customers on proposal status and provide updates on order status
• Review new projects with engineering as needed
• Review historical documentation and databases to support quotation and order accuracy
• Investigate quality issues & customer complaints
• understand the root cause and implement quality gates to prevent recurrence
• Participate in departmental training and continuous improvement efforts
• Other tasks as deemed necessary by management

• Bachelor's degree is a plus but not required
• 1–3 years of inside sales, customer service, or related experience preferred
• Proficiency in Microsoft Office Suite with exceptional verbal, written, and communication skills
• Experience with business systems such as SAP and CRM
• Mechanical mindset with aptitude for navigating the Windchill environment to access, interpret, and process engineering drawings, CAD models, and BOMs
• Strong organizational, prioritization, and problem-solving skills
• Ability to manage multiple tasks simultaneously with accuracy and attention to detail
• Professional communication skills, both verbal and written
• Ability to build strong working relationships with customers, vendors, colleagues, and internal departments
• Customer-focused mindset with strong service, quality, value, and reliability orientation
• Ability to work independently with minimal supervision while following company guidelines
• Sound judgment, timely decision-making, and willingness to take responsibility
• Ability to identify risks, propose solutions, and support continuous improvement
• Flexibility, adaptability, and openness to change
• Strong teamwork, conflict-resolution, and cross-functional coordination skills
• Professional appearance, self-confidence, persistence, and self-motivation
• Industry awareness, including competitors, market trends, and business opportunities
• Keen investigator and researcher
• proficient at finding missing details
• Buhler TOP value proponent
• contributes to improving the company culture

Bachelor's degree is a plus but not required

• Open communication culture
• Great and dynamic work environment
• Comprehensive healthcare
• Vacation and sick time entitlement
• Retirement plan with generous company contribution
• Protection in the event of disability