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Bühler Group Logo Bühler Group · Customer Service

Quotation Specialist

Malaysia, Subang Jaya · Job Posted January 07, 2026
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Job Description

This is where you'll excel

Job Responsibility

  • Execute the customer quotation process end-to-end in contributing to sales turnover
  • Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues
  • Collect and validate all relevant customer information to accurately identify and fulfill their requirements
  • Build Level 1 competency in spare parts identification for assigned BUs
  • Process technical and commercial inquiries
  • Prepare comprehensive quotations for spare and wear parts, covering both commercial and technical aspects
  • Work with BOMs (Bill of Material / Part List), customer project documents, and technical drawings
  • Coordinate delivery, invoice and payments
  • Assist with customer complaints and warranty claims as needed
  • Engage with multiple stakeholders to support customer technical and commercial inquiries
  • Perform additional duties and responsibilities as business needs evolve

Requirements

  • Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background
  • Basic knowledge machinery and familiar with MRO
  • At least 3 years of hands-on experience in order processing, logistics, or Customer Services
  • Knowledgeable in incoterms
  • IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. Salesforce SAP (SD Module, Stock, Purchasing)
  • English and any other ASEAN language of an advantage

Nice to have

English and any other ASEAN language of an advantage

What we offer

  • Career and personal development
  • Learning platform
  • Diverse and inclusive workplace
  • Cross-cultural working environment
  • Family-owned business culture
  • Public and private transport connections
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