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Randstad Logo Randstad · Call Center

Query Handling Agent

Netherlands, Maastricht 2900.00 EUR / Month · Job Posted July 04, 2026
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Job Description

We are looking for a new Query Handling Agent for the Accounts Receivable team. No two days are the same in this dynamic environment. Are you a strong communicator and do you enjoy helping customers? Then this position at the DHL Shared Service Center is perfect for you!

Job Responsibility

  • Solve customer inquiries in accordance with DHL standards
  • Log/update questions in ERP system quickly and accurately
  • Promote self service functionalities actively and/or ensure that customer questions are addressed structurally so that they do not recur
  • Ensure cross-function connection and ensure the required billing adjustments
  • Manage customers' escalation process and take charge of the solution

Requirements

  • Fluent in English, French and Italian
  • You are customer oriented
  • You know how to multitask and like to work in a team
  • You have strong IT skills
  • You are eager to learn
  • You work result-oriented
  • Thanks to your experience with complex customer queries, you understand customer problems and know exactly how to address them
  • You're passionate about customer contact and driven by the desire to help and inspire customers
  • You're looking for a dynamic environment where no two days are the same and where your high stress tolerance can truly shine

What we offer

  • €2900 a month
  • Bonus incentives and a strong pension scheme
  • Wide range of training possibilities
  • 38 hours a week (fulltime)
  • Dynamic environment
  • A wide range of employee benefits
  • A job in day shifts and no weekends
  • Hybrid work
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