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Queen Anne Tearoom's Manager

United Kingdom, Edinburgh · Job Posted April 23, 2026
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Job Responsibility

  • Lead, motivate and manage a large team in a high-volume service setting
  • Ensure consistently high standards of customer service
  • Manage rotas, staffing levels and resources effectively to meet business needs
  • Work within agreed budgets, controlling costs and maximising efficiency
  • Monitor and deliver against KPIs to drive performance
  • Maintain positive rapport with both customers and team members
  • Ensure the operation complies with company policies, health & safety, and food standards

Requirements

  • Proven managerial experience in a similar high-volume hospitality or visitor attraction setting
  • Flexible with working days and hours, including weekends and holidays
  • Demonstrated experience managing large teams effectively
  • Lives within a commutable distance of Edinburgh Castle

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