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The Quantitative Researcher delivers data‑driven insights that inform strategic decisions across Business Banking. This role is designed for a researcher with hands‑on ownership of quantitative survey research, from survey design through analysis and executive storytelling. This position plays a critical role in quantifying customer behaviors, attitudes, and needs to support value proposition strategy, product bundling, go‑to‑market planning, and sales enablement. Insights from this work influence significant investments and measure the impact of initiatives on customer growth, retention, and satisfaction.
Job Responsibility
Own end‑to‑end quantitative survey research, including questionnaire design, sampling approach, fielding, data validation, analysis, and reporting
Design and execute large‑scale quantitative studies to answer complex business questions
Apply statistical techniques to survey data to identify trends, segments, drivers, and opportunity areas
Translate business objectives into rigorous measurement and survey frameworks
Synthesize survey insights with other quantitative and qualitative inputs for a holistic customer view
Create executive‑ready deliverables, including presentations, dashboards, and written insights
Partner cross‑functionally with Analytics, Data Science, CX, Product, and Strategy teams
Ensure data quality, methodological rigor, and compliance with privacy and ethical standards
Requirements
Bachelor's degree or higher in Statistics, Psychology, Business, Marketing, or a related field
3–5 years of experience in quantitative research or market research
Nice to have
Primary ownership of quantitative survey research as a core responsibility (not analysis‑only roles)
Deep expertise in survey methodology, including questionnaire design, sampling, and experimental approaches
Experience applying advanced quantitative techniques (e.g., segmentation, driver analysis, choice modeling) to survey data
Hands‑on experience with enterprise survey platforms (e.g., Qualtrics or similar tools)
Strong ability to translate survey findings into clear, actionable insights for senior, non‑technical audiences
What we offer
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law