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The Quality Team Attendant is responsible for completing scheduled, systematic preventative maintenance in guest rooms to uphold the highest standards of functionality, safety, and presentation. This role identifies and addresses issues before they impact the guest experience, ensuring rooms consistently meet Four Seasons expectations for quality and performance.
Job Responsibility:
Complete Perfect Room Program checklists, inspecting and testing all guest‑room components including lighting, HVAC, drains, fixtures, electronics, and safety devices
Identify early signs of wear, malfunction, or safety concerns and perform minor repairs or escalate when appropriate
Conduct preventative repairs on small equipment and components such as breakers, switches, motors, and panels
Assist Housekeeping and Engineering in moving or resetting furniture and fixtures during deep‑clean or maintenance cycles
Support Engineering during emergency conditions such as fire alarms, leaks, or power failures by following established safety procedures
Clean and maintain P‑traps, drains, sink aerators, stoppers, and other plumbing elements
Maintain accurate logs, follow safety standards, and work harmoniously with colleagues and supervisors
Assist with equipment installations, relocations, or renovation‑related work when needed
Support energy conservation initiatives and special projects within the department
Maintain a clean, safe, and well‑organized work environment
Requirements:
At least 6–12 months of building maintenance experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Extensive knowledge of general building maintenance, learned on the job or through trade school or related certifications
Strong time management skills: ability to multi‑task, set priorities, and adapt to changing conditions in a fast‑paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of maintenance systems or HotSOS is a plus
Excellent communication and interpersonal skills
ability to work closely with Engineering, Housekeeping, and other departments
Ability to lift, carry, push, or pull up to 30–50 lbs., and perform frequent bending, kneeling, climbing, and standing for extended periods
US work authorization is required
Nice to have:
knowledge of maintenance systems or HotSOS is a plus
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort