Quality Service Operations Job at Cosmo Intelligent Medical Devices (Rome)

International Operations Coordinator, HVMB Operations & Quality (Fixed Term Contract)

The International Operations Coordinator, HVMB Operations & Quality (Fixed Term ...

Location

India , Gurgaon

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

3-year degree from an accredited university/college in Business Administration, Hotel and Restaurant Management and 1 or more years experience in the business, sales and marketing, management operations, or related professional area
Demonstrated ability to deliver results in a fast-paced environment with competing priorities and deadlines
Demonstrated ability to work independently without direct supervision
Attention to detail and highly organized
Expert project management and organizational skills with a service mindset

Job Responsibility

Provide operational onboarding support to our Home Management Companies (HMC)
Support 45- 90- and 150-day check ins with newly onboarded HMCs
Support the workstream related to EID creation and subsequent system access as well as troubleshooting for existing HMCs
Support the workstream for home curations and track/forecast units added and target dates
Provide support to operations and account management to lift ITR performance at red zone HMCs
Provide support to account management to lift performance levels at HMCs
Maintain global market database for newly approved location entries
Monitors and responds/redirects questions generated by our partners through HVMB Trainer mailbox
Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner
Attends and participates in all relevant meetings

Fulltime

Pulp Quality Service Manager

Location

United States , Fort Mill

Salary:

Not provided

Domtar

Expiration Date

Until further notice

Requirements

Expert in Fluff pulp and Absorbent Product equipment, testing, and troubleshooting
Knowledgeable about FDA and Hygiene regulated products
Previous participation in pulp customer audits and warehouse damages
Open and transparent team focus
Bachelor's degree in engineering or science relevant to pulp science
Five years of experience with Fluff pulp and end uses
Strong skills in problem solving and critical thinking
Excellent time management with multi-requests being resolved within specific high-pressure deadlines
Proven interpersonal cross-departmental communication skills

Job Responsibility

Strengthening customer quality relationships
Supporting sales-driven strategic initiatives
Fostering strong partnerships with Domtar's pulp operations
Ensuring the highest standards of product quality, consistency, and value for both our mills and global customer base

What we offer

Competitive base compensation with annual bonus potential
401(K) with company match
Medical/Dental Insurance
Paid vacation days and company-sponsored holidays
Employer supported development and continuing education
Opportunities for increasing responsibilities and advancement

Fulltime

Customer Service Operations Manager

Embark on a rewarding leadership role as a Customer Service Operations Manager a...

Location

United Kingdom , Sunderland

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Proven operational leadership experience, with accountability for delivering performance across customer service teams
Experience driving people and process change, with a focus on improving customer experience, particularly tNPS and quality outcomes
Experience supporting or leading operational change and transformation initiatives to improve service delivery and efficiency
Strong stakeholder engagement skills, with the ability to work effectively across Operations, Risk, Product, Technology, and Change
Strong performance management capability, including coaching, quality frameworks, metrics tracking, and continuous improvement
Effective time management and prioritisation skills, with the ability to manage competing demands in a fast-paced environment

Job Responsibility

Lead operational teams to deliver high-quality customer outcomes and continuously improve the customer experience
Drive people and process change to improve customer experience, with a clear focus on enhancing tNPS and quality outcomes
Manage the day-to-day performance of customer service teams, ensuring delivery against service level agreements, quality standards, and risk and control requirements
Identify root causes of customer issues and implement improvements that simplify processes, improve first time resolution, and reduce customer effort
Deliver operational change initiatives that enhance service quality, efficiency, and customer outcomes, including increased digital adoption, automation, and demand reduction
Lead, coach, and develop Team Leaders and advisors, fostering a performance culture centred on accountability, continuous improvement, and customer-focused behaviours

What we offer

Health and wellness
Access to wellness rooms, gyms and mental health support
A place where you can belong
Collaborative Areas
More than work: socialising, sports, community events, volunteering
Be you. Be valued. Belong.

Fulltime

Bilingual Sales Operations Service Agent (Spanish and/or Mandarin/Cantonese)

The Sales Operations Service Agent is responsible for supporting the Sales Opera...

Location

United States

Salary:

42200.00 - 65960.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

High school diploma or GED from an accredited institution
Experience providing quality service across a broad range of business topics
Telephonic customer service experience including handling of escalated calls

Job Responsibility

Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplines
Provides high quality handling of customer inquiries, via mail, e-mail and chat sessions
Resolves inquiries and issues relating to all aspects of broker/ agent business: Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functions
Broker/Agent questions and issues regarding onboarding, recertification and commissions
Makes recommendations to management concerning problems, problem trends and process improvement
Maintains an open exchange of information with internal and external customers
Works with the Quality Assurance team to understand, track and trend quality performance issues
Works a flexible schedule including a late shift and weekends, and as needed during the Annual Open Enrollment Period, Open Enrollment Period and during unforeseen business disruptions
Additional duties as necessary

What we offer

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

Director IT Service Operations

The Director IT Service Operations leads the team responsible for our Service De...

Location

United States , Phoenix

Salary:

Not provided

SwitchThink Solutions

Expiration Date

Until further notice

Requirements

Associate's Degree, Trade, or Technical School- Computer or Management related degrees required
7+ years of related experience in IT Service Desk operations required
5+ years experience leading IT Operations required
Demonstrated success in transformational projects both at a departmental and enterprise level required
Advanced knowledge of and demonstrated expertise with computing infrastructure, including established relationships with key vendors, including Microsoft, Cisco, Dell, and other enterprise vendors required
Demonstrated ability to establish a rigorous computing infrastructure including integration with cloud IaaS, PaaS and SaaS solutions such as Microsoft Office 365 and Azure, Salesforce.com, and other service providers required
Demonstrated expertise in data reporting, metrics and analysis required
Demonstrated awareness of current trends and technology advances to provide direction to the team and ensure efficient and effective operations required
Excellent written and verbal communication skills required
Innovative problem solver required

Job Responsibility

Drive a culture of exceptional customer service, ensuring trouble tickets are assigned appropriately and resolved in a quality and timely fashion
Ensure infrastructure and operational services are appropriately maintained and supported at all times
Drive a culture of performance and process improvement, analyzing Service Management data and metrics to identify trends and improvement opportunities
Provide Change Management governance including monitoring and reporting on change requests
Ensure daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and modified
Direct root cause analysis documentation and reporting
Coordinate project staffing with Information Technology Management and develop policies and procedures for Operations Teams
Provide leadership and supervision to the team
Establish and maintain relationships and agreements with vendor and 3rd party managed service providers
Perform other job-related duties as assigned

Service Operations Coordinator

Are you a proactive professional who thrives in collaborative, fast-paced enviro...

Location

Greece , Marousi

Salary:

Not provided

Randstad

Expiration Date

July 30, 2026

Requirements

3 years of work experience within Technical Service, relevant planning, or customer service positions
Logical and methodical thinking
Excellent negotiation and persuasion skills
Strong team player attitude
Proactivity and initiative
Problem-solving and troubleshooting capability
Ability to cope with a high workload effectively
University Bachelor's degree in technical or business disciplines, or equivalent
A strong technical background to effectively assess and match engineer skills to client demands
Experience in the service business with a proven track record of prioritizing customer needs

Job Responsibility

Executing resource planning and scheduling of the Customer Service Organization field force for a defined market area
Selecting and booking Service Delivery Engineers for specific projects and technical tasks
Identifying and matching the best engineer for each task based on their specific technical competence and skills
Planning and scheduling all types of field activities, mandatory kits, and solution kits in a timely, high-quality manner
Participating in the analysis of short- and mid-term capacity constraints and coordinating capacity adjustment actions
Driving operational planning, forecasting, and effective implementation of mandatory and solutions kits
Collaborating closely with an international network of Resource Planners, Service Administrators, Directors, and Service Delivery Managers
Participating in continuous improvement activities and the implementation of planning best practices

Fulltime

Service Quality Manager

Reporting to the Hotel Manager, the Service Quality Manager ensures the consiste...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years' experience in an Assistant Manager capacity within an operational department, preferably within a luxury brand
A strong grasp of operational standards and the ability to understand service quality management practices, data analysis and key metrics
A style that is authentic, engaging and strategic, based on identified business priorities
Impeccable communication, collaboration and influencing skills when partnering with stakeholders to improve service quality
The ability to organise, prioritise and be strategic in actions taken to make the biggest impact
Effective presentation skills, detail orientation and competent in articulating, coaching and training other

Job Responsibility

Take responsibility for all aspects of service quality management in the hotel
Ensure flawless delivery of standards in our food & beverage outlets, banquet rooms, guest suites, cabana and pool area and all supporting areas of the hotel
Identify areas of improvement through data collection, audits, and on the floor presence
Deliver service improvement programs and initiatives to best achieve long-term business success and support the hotel's strategic direction
Partner with stakeholders to ensure employees have the training and tools to deliver service and cultural standards and achieve desired results
Plan, coordinate, and execute related projects assigned by the Hotel Manager and or Learning & Development Manager
Ensure consistency of the service experience for our guests in delivering brand standards

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Executive Director, Service Operations – Medicaid Contact COE

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Hartford

Salary:

131500.00 - 303195.00 USD / Year

CVS Health

Expiration Date

Until further notice

Requirements

Approximately 10+ years of progressive leadership experience in service operations or contact center environments
Prior experience within a large health plan, managed care organization, or payer environment preferred
Proven success leading large, complex operations, including responsibility for 500+ colleagues across multiple geographies
Demonstrated experience leading transformation initiatives within contact center or service operations (e.g., workforce optimization, member experience redesign, technology enablement)
Strong understanding of Government Programs will be valued
Experience managing multi-million-dollar budgets with strong operational and financial acumen
Demonstrated ability to establish and manage KPIs at scale and drive performance outcomes
Experience partnering with Technology organizations
Familiarity with modern contact center platforms (e.g., GPS (Guided Personal Service) will be valued
Passion for leveraging AI and digital capabilities to enhance service delivery and member experience

Job Responsibility

Setting the strategic direction and driving performance across a complex, high-volume service organization of 500+ colleagues in a work-from-home environment
Designing and executing a forward-looking service operations strategy aligned to enterprise priorities, the evolving regulatory landscape, and the unique needs of Medicaid populations
Partnering closely with Medicaid Plan CEOs and senior leadership to ensure alignment on service delivery, member experience, and operational outcomes
Working in close collaboration with the Technology Center of Excellence to advance digital capabilities, automation, and AI-driven solutions across the contact center
Establishing policies, programs, and operating models that support financial, operational, and service objectives
Leading end-to-end service operations processes and ensuring alignment with broader business strategy
Developing data-driven insights, forecasting, and financial plans to optimize performance
Overseeing large-scale operational initiatives, including transformation efforts, organizational design, and continuous improvement of service delivery
Driving a culture of accountability, empowerment, engagement, and high performance through strong people leadership, clear communication, and disciplined performance management
Ensuring consistent delivery against service standards, enhancing quality and efficiency, and elevating the overall member experience

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Bonus, commission or short-term incentive program
Equity award program

Fulltime

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