Quality Service Center Specialist Job at Proclinical (Basel)

Equipment Service Center Specialist

The Equipment Services EMEA Customer Service Specialist for Cytiva is responsibl...

Location

United Kingdom , Little Chalfont

Salary:

Not provided

Danaher Corporation

Expiration Date

Until further notice

Requirements

Written and oral fluency in English (an additional European language such as German)
Excellent communication and interpersonal skills with a flexibility and willingness to work as a team member
Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
Competent MS Office skills and be comfortable working with different systems
Previous client and customer service experience

Job Responsibility

Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
Physical Inventory support
Activating contracts within in-house systems
Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
To provide excellent customer service for customers, both internal and external
Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner
Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures

Center Quality Specialist

Essential Job Responsibilities and Duties and Qualifications

Location

United States , Anniston

Salary:

Not provided

Assessfirst

Expiration Date

Until further notice

Requirements

High school diploma, GED or equivalent required
Associates degree preferred or a minimum of (3) three to (6) six months quality or plasma industry experience required
Strong verbal and written communication skills
Must have above average problem-solving and decision-making abilities
Proficiency with computers
Must have explicit attention to detail
Must have excellent analytical skills, organization skills, and follow-up
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Use hands to handle or feel objects, tools, or controls

Job Responsibility

Perform donor record file review
Perform equipment quality control review - daily, weekly, monthly, semi-annual and annual
Review medical reports and communication
Perform reviews of equipment incidents
Verification and release of sample shipment
Responsible for the inspection and release of incoming supplies
Initiate deviation reports as needed
Perform Weekly employee observations
Assist the Manager of Quality Assurance with compliance of all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), Occupational Safety and Health Administration (OSHA), and internal company procedures
Reviews the documentation of unsuitable test results and the disposition of the associated units

Fulltime

Quality Specialist - Plasma Center

Essential Job Responsibilities and Duties and Qualifications

Location

United States , Lake Worth Beach

Salary:

Not provided

Chat3D

Expiration Date

Until further notice

Requirements

High school diploma, GED or equivalent required
Associates degree preferred or a minimum of (3) three to (6) six months quality or plasma industry experience required
Strong verbal and written communication skills
Must have above average problem-solving and decision-making abilities
Proficiency with computers
Must have explicit attention to detail
Must have excellent analytical skills, organization skills, and follow-up
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Use hands to handle or feel objects, tools, or controls

Job Responsibility

Perform donor record file review
Perform equipment quality control review - daily, weekly, monthly, semi-annual and annual
Review medical reports and communication
Perform reviews of equipment incidents
Verification and release of sample shipment
Responsible for the inspection and release of incoming supplies
Initiate deviation reports as needed
Perform Weekly employee observations
Assist the Manager of Quality Assurance with compliance of all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), Occupational Safety and Health Administration (OSHA), and internal company procedures
Reviews the documentation of unsuitable test results and the disposition of the associated units

Fulltime

New

Customer Service Specialist III - Senior Center

Be the friendly face of Boise Parks and Recreation! In this customer-focused rol...

Location

United States , Boise

Salary:

17.53 - 20.81 USD / Hour

City of Boise

Expiration Date

July 13, 2026

Requirements

High school diploma or equivalent and four years of experience performing administrative or customer service support duties in a departmental or operational group
Valid state-issued driver's license
Knowledge of: Supervisory principles and practices
Basic accounting, including cash handling and monetary reconciliations, basic bookkeeping and filing practices
Business office and telephone etiquette and equipment
General office practices and procedures
Business English (grammar, punctuation and spelling)
General customer service techniques
Computer usage including related software
Ability to: Supervise a diverse group of people

Job Responsibility

Handles complex issues and problems and refers only the most complex issues to higher-level staff
Is capable of performing all duties of a Customer Service Specialist I and II, and provides leadership, coaching, and/or mentoring to a subordinate group, as needed
Greets and receives customers
Processes customer registrations and answers recreation questions
Schedules facility use and various recreational programs or activities
Manages the attendance of activities through sign-up spreadsheets, payment of activities and tracking of actual attendance
Enters reservation information into a database and tracks accordingly
Adjusts customer balances
Maintains mailing lists, generates reports and tracks other information, such as program rosters, facility reservation calendars and financial reports on an annual and monthly basis
Performs system management functions for the department's database software

What we offer

Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
10 weeks paid parental leave
$500 annual wellbeing incentive
Tuition reimbursement and free local bus pass
Basic life and long-term disability insurance at no cost

Fulltime

New

P&C Services Specialist (CBCC Team), Ingka Business Service Center

In the Compensation and Benefits Cross Country Team, together with other Junior ...

Location

Poland , Poznan

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You have a few years of experience in personnel administration / payroll operations or HR systems and you feel confident in an international, corporate environment
You build and maintain relationships with ease, and you are able to communicate clearly and diplomatically with stakeholders at different seniority levels and from different cultures
You are comfortable taking ownership – you like to understand the bigger picture, propose improvements and drive topics to completion rather than just execute tasks
You enjoy learning new things, quickly absorb new processes and tools, and you are not afraid of complex, sometimes ambiguous cases
You are focused on quality and reliability – you pay attention to details, but you also know how to prioritize and deliver on time
You have hands-on experience with SAP GlobalView and/or SAP SuccessFactors and can use these systems independently in your daily work
You have a background in P&C, payroll or a related field (formal education in HR / payroll / English philology is a plus, but relevant work experience is key)
You communicate in English at an advanced level – you can comfortably handle daily calls, emails and meetings with stakeholders from all over the world
You work efficiently with MS Office (especially Excel) and use it to organize your work and analyze data

Job Responsibility

Checking the calendar for the coming day, checking the e-mail and checklists with the tasks for the team
Morning catch-up with your service Team to plan workload
Perform and report planned activities like: providing forecasts for the annual OIB bonus, collaborating with other teams on the implementation of new solutions, responding to queries from supported countries
Work in Excel, e.g., validation of data accuracy and calculations
FIKA, a coffee break (virtual or on the office patio)
Support in preparing necessary documentation, manuals or templates for optimization or improvement
Processing activities in programs and support in investigations of issues and following the progress in solving them
Weekly meetings with the Team Leader and the Compensation & Benefits Cross Country Team
Meeting with other team member about e.g., passing on another portion of knowledge in the field of a given process
Lunch (if in the office, together with the team or in the canteen)

What we offer

Remote/hybrid working model (3 days from the office a week)
Fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
Free underground parking with electric charger and bicycle parking
Stable employment (employment contract)
Flexible terms of employment (depending on the team – full-time and part-time)
Flexible working hours (we start work between 7 and 10 a.m.)
Annual appreciation bonus dependent on performance in the relevant fiscal year
Home work allowance
Cafeteria system – a pool of benefits to choose from (e.g., Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
Tack! loyalty program for employees – working with us longer earns you an additional financial bonus

New

Customer Service Specialist

We are looking for a customer-focused Customer Service Specialist to support lea...

Location

United States , Neenah

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Background in customer service, call center support, sales support, inside sales, business development, or lead generation environments
Ability to establish rapport quickly, respond to objections effectively, and guide conversations toward productive outcomes
Strong verbal and written communication skills with a detail-oriented and customer-focused approach
Proven ability to work independently, stay motivated, and consistently meet performance expectations
Experience using business systems along with Microsoft Office or Google Workspace for daily communication and tracking tasks
Strong organizational skills, attention to detail, and dependable follow-through on customer and team commitments
Comfortable balancing competing priorities and adapting quickly in a fast-moving work environment
Resourceful, team-oriented, and eager to learn new tools, processes, and industry knowledge

Job Responsibility

Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process
Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience
Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps
Coordinate appointments and support movement of promising opportunities through the sales pipeline
Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement
Handle email and phone communications with care while managing multiple browser-based tools and customer records
Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate
Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Call Center Specialist

We are looking for a customer-focused and detail-oriented Call Center Specialist...

Location

United States , Bloomington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous customer service or call center experience preferred
Strong verbal and written communication skills
Proficiency with Microsoft Office and call management systems
Ability to manage multiple tasks in a fast-paced environment
Comfortable handling sensitive or confidential information
Strong organizational skills and attention to detail
Reliable and consistent attendance with a high level of accountability

Job Responsibility

Answer inbound calls and respond to customer inquiries in a timely manner
Provide accurate information regarding services, processes, and account details
Resolve customer concerns and escalate more complex issues as needed
Document call details and update records in internal systems
Follow established scripts and guidelines while maintaining a natural conversation flow
Perform data entry and maintain accurate customer information
Collaborate with team members and other departments to support customer needs
Meet performance metrics related to call quality, efficiency, and customer satisfaction

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Call Center Specialist CSR - EBT Program

Location

United States , East Hartford

Salary:

19.94 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Associate degree preferred, OR at least 6 months of recent call center customer service experience
Outstanding customer service with empathy and professionalism
Strong verbal and written communication skills
Excellent active listening skills
Ability to remain calm under pressure
Strong problem-solving and critical thinking abilities
Accurate data entry and documentation skills
Ability to multitask while maintaining attention to detail
Comfortable working with diverse populations
Proficiency with Microsoft Office and computer systems

Job Responsibility

Answer incoming customer calls professionally and courteously
Assist callers with application status, application questions, and requests for additional information
Accurately document every customer interaction
Research customer inquiries and provide clear, accurate information
Escalate calls appropriately when needed
Process complaints following established procedures
Enter and update information within multiple computer systems
Monitor trends in customer inquiries and report recurring issues
Meet daily quality, productivity, and customer service goals
Participate in ongoing training and quality improvement initiatives

What we offer

Medical coverage
Dental coverage
Vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

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Quality Service Center Specialist

Job Description

Job Responsibility

Requirements

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