Quality & Safety Manager

• Lead and develop a team of Quality & Safety specialists, fostering a culture of outstanding operational performance, accountability, collaboration, and continuous growth
• Champion an environment where every team member can thrive and deliver extraordinary results for our marketplace
• Drive the adoption and implementation of AI solutions within Quality & Safety, ensuring ethical use, transparency, and continuous upskilling
• Collaborate with the vendor management team to co-lead and expand an outsourced Quality & Safety function, driving scalability and flexibility for global support
• Pioneer new ways of working to stay ahead of emerging risks and set new standards for operational excellence
• Initiate and oversee projects to continuously improve risk management workflows, both internally and with external partners
• Manage cross-functional projects with stakeholders across Business teams, Product, Risk & Fraud, and Supply, proactively identifying and addressing emerging risks
• Own and deliver high-impact initiatives that scale Quality & Safety operations, leveraging automation to enhance efficiency and support
• Partner with the Strategy team to shape and execute the Quality & Safety strategy, aligning with GetYourGuide’s broader organizational goals
• Define, track, and report on Quality & Safety metrics and priorities, using data-driven insights to deliver on customer trust and supplier accountability
• Leverage automation and data-driven insights to improve efficiency, coverage, and the quality of support, advancing our AI-first, customer-centric approach

• An experienced people manager with a proven track record in Operations, ideally within high-performance, marketplace, or platform-based environments
• A proactive self-starter with strong business acumen, capable of setting strategic direction and defining priorities for both in-house and outsourced teams
• Skilled in developing, implementing, and optimizing operational processes, especially in fast-scaling organizations
• Proven track record of critical thinking and problem solving
• Adept at managing complex, cross-functional projects and collaborating effectively with multiple stakeholders
• Analytical and data-driven mindset, familiar with analytical tools (e.g. Looker, Google Sheets, etc.) and a high level of curiosity - take a proactive lead in detecting issues through noise and leveraging raw data to find problems/issues
• Flexible and resilient, able to guide teams through organizational and process changes while thriving in dynamic environments and quickly adapting to evolving business needs and priorities
• Possesses excellent communication skills, with the ability to influence stakeholders and clearly articulate priorities and outcomes
• Eagerness to learn and stay ahead with industry trends and emerging technologies

Prior experience in e-commerce, travel, or B2B operations is a strong plus

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits
• Monthly allowance for transport (Deutschland ticket)
• Bonuses for successful employee referrals
• Company contributions to personal pension plans
• 30 days per year for telecommuting
• 20% discount for friends & family on GetYourGuide activities