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Quality, Risk, and Improvement Lead

Elizabeth Knox Home and Hospital

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Location:
New Zealand , Epsom, Auckland

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Contract Type:
Not provided

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Salary:

95000.00 - 130000.00 NZD / Year

Job Description:

Elizabeth Knox Home & Hospital is seeking an experienced Quality, Risk & Improvement Lead to support the Chief Executive Officer and Senior Leadership Team in enhancing organisational performance, strengthening governance frameworks, and ensuring the delivery of high-quality, safe, and resident-centred care.

Job Responsibility:

  • Leading quality and risk management systems and activities
  • Driving continuous improvement initiatives using Lean, Six Sigma, Agile, or similar methodologies
  • Overseeing incident management, complaint processes, root cause analyses (RCAs), and risk registers
  • Supporting accreditation processes, audits, compliance reporting, and Clinical Governance Committees
  • Monitoring organisational performance through data analysis and KPIs and recommending improvement strategies
  • Promoting organisational learning in quality, risk, and infection prevention and control
  • Leading change management initiatives and identifying opportunities for operational efficiency
  • Fostering culturally safe practice and a strong health, safety, and wellbeing culture

Requirements:

  • A relevant tertiary qualification in business, health management, or a related discipline
  • Certification in Lean, Six Sigma, and/or project management
  • A minimum of five years' experience in process improvement, innovation, or organisational transformation (experience in healthcare is preferred)
  • Strong analytical capability with the ability to interpret data and translate insights into action
  • Excellent communication and stakeholder engagement skills
  • Demonstrated ability to lead change, influence outcomes, and delivery measurable results
  • Strong organisational skills with high attention to detail

Nice to have:

Experience in aged care or clinical environments (desirable)

Additional Information:

Job Posted:
February 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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