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Elizabeth Knox Home & Hospital is seeking an experienced Quality, Risk & Improvement Lead to support the Chief Executive Officer and Senior Leadership Team in enhancing organisational performance, strengthening governance frameworks, and ensuring the delivery of high-quality, safe, and resident-centred care.
Job Responsibility:
Leading quality and risk management systems and activities
Driving continuous improvement initiatives using Lean, Six Sigma, Agile, or similar methodologies
Overseeing incident management, complaint processes, root cause analyses (RCAs), and risk registers
Supporting accreditation processes, audits, compliance reporting, and Clinical Governance Committees
Monitoring organisational performance through data analysis and KPIs and recommending improvement strategies
Promoting organisational learning in quality, risk, and infection prevention and control
Leading change management initiatives and identifying opportunities for operational efficiency
Fostering culturally safe practice and a strong health, safety, and wellbeing culture
Requirements:
A relevant tertiary qualification in business, health management, or a related discipline
Certification in Lean, Six Sigma, and/or project management
A minimum of five years' experience in process improvement, innovation, or organisational transformation (experience in healthcare is preferred)
Strong analytical capability with the ability to interpret data and translate insights into action
Excellent communication and stakeholder engagement skills
Demonstrated ability to lead change, influence outcomes, and delivery measurable results
Strong organisational skills with high attention to detail
Nice to have:
Experience in aged care or clinical environments (desirable)