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This job is key for the success of TRIGO's Quality Resident Engineering business, so the following objectives should be accomplished to the highest feasible standards to avoid the official claims from the customer mainly through preventive actions as well as corrective ones.
Job Responsibility:
Act as the primary liaison between the OEM and the contracted customer, ensuring seamless communication and strong professional relationships
Provide technical and quality support, addressing production issues promptly to prevent claims
Analyze problems at the OEM facility, propose solutions, and communicate corrective actions to production plants
Monitor and audit how the customer handles products, suggesting improvements as needed
Attend customer meetings and provide continuous feedback on quality concerns and claim resolutions
Stay updated on technical and industry developments through training and visits
Report regularly to the contracted partner and TRIGO Country Resident Manager
Support prototype builds, pre-serial production, engineering changes, and launch activities
Oversee and coordinate on-site sorting or rework activities, ensuring written approval from the contracted client
Requirements:
Strong mechanical aptitude and process control expertise
Experience with standardized work, product, and process audits
Knowledge of shipping, receiving, and sequencing (preferred)
Tier 1 automotive experience (preferred)
Excellent verbal and written communication skills
Strong leadership with the ability to direct teams effectively
Ability to handle pressure and ambiguity
Self-motivated, proactive, and eager to take on challenges
Strong integrity and professionalism in representing the company
Skilled in problem-solving and customer relationship management
Capable of building long-term, win-win client relationships
Available for on-call work as needed
Nice to have:
Knowledge of shipping, receiving, and sequencing
Tier 1 automotive experience
What we offer:
Opportunity to enroll in group plan coverages, 1st of the month following 30 days, to include: Comprehensive Medical Insurance, Teladoc, Dental Insurance, Vision Insurance, Voluntary Life Insurance and Critical Illness Insurance
Paid Time Off (vacation, sick and holiday)
401K
Safety Wear Allowance
Referral Bonuses (all offered after meeting the eligibility requirements)