Quality Process Improvement Specialist

• Creates well-developed oral and written communications
• Organizes and delivers professional presentations that communicate issues
• Assists with organizing and coordinating process improvement using Lean and quality improvement tools and methodology
• Develops rapport with customers, suppliers, leaders, and employees at all levels
• Coaches, mentors, teaches, and develops staff members in use and application of quality and process improvement tools
• Assists with facilitating and motivating cross-functional work groups to apply the quality improvement management system
• Develops an understanding and proficiency in the use of basic quality improvement tools to identify and eliminate waste/variability throughout the organization
• Co-facilitates projects as assigned within agreed upon timeframe
• Ability to question staff using “humble inquiry”
• Development of educational quality/process improvement content delivered at the appropriate level for the targeted audience
• Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
• Adheres to TMCH organizational and department-specific safety and confidentiality policies and standards
• Performs related duties as assigned

• Bachelor’s degree in healthcare, Nursing, Communications, Finance or related field or equivalent combination of experience and education
• Five (5) years of experience in healthcare field
• Preferred experience with process improvement principles
• Knowledge with project facilitation from start to finish
• Knowledge of root causes creating process problems
• Skill in verbal/written communication and report development in order to negotiate and persuade as needed
• Skill in public speaking and presenting information to leadership, boards and committees
• Skill in developing and maintaining working relationships with outside agencies, executive management, employees and the general public
• Skill in applying and teaching exceptional customer service
• Ability to develop, interpret and read detailed documents, contracts, proposals, and related legislative materials
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action
• Ability to read, analyze, and interpret
• ability to write reports and business correspondence
• Ability to speak effectively before groups of employees or customers
• Ability to respond to inquiries or complaints from employees, patients and/or their representatives, and the general public
• Ability to identify positive or negative variances from expected outcomes
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists

Process improvement or management engineering skills/training and project management certification