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Quality Process Improvement Specialist

United States, Tucson · Job Posted December 23, 2025
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Job Description

This role will require the use and application of quality and process improvement tools, and methods for developing and improving processes throughout the organization. Assist with engaging leaders to empower staff to drive improvements that will impact TMC’s True North initiatives. The Quality Improvement Specialist performs and oversees ongoing Quality Improvement activities to assure patient safety and evidence based practice, as well as, timeliness, accuracy and compliance with licensing, registry and regulation requirements. A successful specialist works independently and in collaboration with the medical staff and other members of the health care team in developing ongoing evaluation programs to identify, resolve, and report opportunities to improve patient care.

Job Responsibility

  • Use and application of quality and process improvement tools, and methods for developing and improving processes
  • Assist with engaging leaders to empower staff to drive improvements
  • Perform and oversee ongoing Quality Improvement activities to assure patient safety and evidence based practice, as well as, timeliness, accuracy and compliance
  • Work independently and in collaboration with the medical staff and other members of the health care team in developing ongoing evaluation programs to identify, resolve, and report opportunities to improve patient care
  • Creates well-developed oral and written communications
  • Organizes and delivers professional presentations
  • Assists with organizing and coordinating process improvement using Lean and quality improvement tools and methodology
  • Develops rapport with customers, suppliers, leaders, and employees
  • Coaches, mentors, teaches, and develops staff members in use and application of quality and process improvement tools
  • Assists with facilitating and motivating cross-functional work groups
  • Develops an understanding and proficiency in the use of basic quality improvement tools
  • Co-facilitates projects as assigned within agreed upon timeframe
  • Ability to question staff using “humble inquiry”
  • Development of educational quality/process improvement content
  • Adheres to and supports team members in exhibiting TMCH values
  • Adheres to TMCH organizational and department-specific safety and confidentiality policies

Requirements

  • Bachelor’s degree in healthcare, Nursing, Communications, Finance or related field or equivalent combination of experience and education
  • Five (5) years of experience in healthcare field
  • Knowledge with project facilitation from start to finish
  • Knowledge of root causes creating process problems
  • Skill in verbal/written communication and report development
  • Skill in public speaking and presenting information
  • Skill in developing and maintaining working relationships
  • Skill in applying and teaching exceptional customer service
  • Ability to develop, interpret and read detailed documents, contracts, proposals
  • Ability to listen and accurately interpret others’ communication
  • Ability to read, analyze, and interpret
  • ability to write reports and business correspondence
  • Ability to speak effectively before groups
  • Ability to respond to inquiries or complaints
  • Ability to identify positive or negative variances from expected outcomes
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to solve practical problems and deal with a variety of concrete and abstract variables

Nice to have

  • Preferred experience with process improvement principles
  • Process improvement or management engineering skills/training and project management certification preferred

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