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This role will require the use and application of quality and process improvement tools, and methods for developing and improving processes throughout the organization. Assist with engaging leaders to empower staff to drive improvements that will impact TMC’s True North initiatives. The Quality Improvement Specialist performs and oversees ongoing Quality Improvement activities to assure patient safety and evidence based practice, as well as, timeliness, accuracy and compliance with licensing, registry and regulation requirements. A successful specialist works independently and in collaboration with the medical staff and other members of the health care team in developing ongoing evaluation programs to identify, resolve, and report opportunities to improve patient care.
Job Responsibility:
Use and application of quality and process improvement tools, and methods for developing and improving processes
Assist with engaging leaders to empower staff to drive improvements
Perform and oversee ongoing Quality Improvement activities to assure patient safety and evidence based practice, as well as, timeliness, accuracy and compliance
Work independently and in collaboration with the medical staff and other members of the health care team in developing ongoing evaluation programs to identify, resolve, and report opportunities to improve patient care
Creates well-developed oral and written communications
Organizes and delivers professional presentations
Assists with organizing and coordinating process improvement using Lean and quality improvement tools and methodology
Develops rapport with customers, suppliers, leaders, and employees
Coaches, mentors, teaches, and develops staff members in use and application of quality and process improvement tools
Assists with facilitating and motivating cross-functional work groups
Develops an understanding and proficiency in the use of basic quality improvement tools
Co-facilitates projects as assigned within agreed upon timeframe
Ability to question staff using “humble inquiry”
Development of educational quality/process improvement content
Adheres to and supports team members in exhibiting TMCH values
Adheres to TMCH organizational and department-specific safety and confidentiality policies
Requirements:
Bachelor’s degree in healthcare, Nursing, Communications, Finance or related field or equivalent combination of experience and education
Five (5) years of experience in healthcare field
Knowledge with project facilitation from start to finish
Knowledge of root causes creating process problems
Skill in verbal/written communication and report development
Skill in public speaking and presenting information
Skill in developing and maintaining working relationships
Skill in applying and teaching exceptional customer service
Ability to develop, interpret and read detailed documents, contracts, proposals
Ability to listen and accurately interpret others’ communication
Ability to read, analyze, and interpret
ability to write reports and business correspondence
Ability to speak effectively before groups
Ability to respond to inquiries or complaints
Ability to identify positive or negative variances from expected outcomes
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to solve practical problems and deal with a variety of concrete and abstract variables
Nice to have:
Preferred experience with process improvement principles
Process improvement or management engineering skills/training and project management certification preferred
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