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Quality Process Assurance Lead

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Citi

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Location:
Costa Rica , Heredia

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

The Business Risk and Control Lead for Marketing and Transformation and Delivery applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function while integrating subject matter and industry expertise within a defined area.

Job Responsibility:

  • Assist in contributing to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
  • Provide support in the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies
  • Support on the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist
  • Influence decisions on the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, handling deficiencies, and escalating issues for resolution
  • Perform analysis to support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
  • Support and contribute to Operational and Compliance Risk in accordance with established Policy requirements
  • Work with the team to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc.), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures
  • Perform analysis to support Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable)
  • Provide support to identify, assess, record and response to Operational and Compliance. Risk events, ensuring these are captured accurately, timely and in accordance with requirements
  • Perform analysis on the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable)
  • Support on operational risk scenario analysis and stress testing for Operational Risk Capital requirements
  • Perform analysis to support risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable)
  • Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management
  • Apply knowledge of the business, products or services
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

  • 6-10 years of experience in Marketing and retail bank/financial services industry experience
  • Experience with work-flow systems, data analysis and tableau
  • Excellent project management and organizational skills
  • Outstanding relationship building and relationship management skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Self-motivated and detail oriented
  • Bachelor’s/University degree, Master’s degree preferred

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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