Quality Process Assurance Lead Job at Citi (Heredia)

Job Description

The Business Risk and Control Lead for Marketing and Transformation and Delivery applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function while integrating subject matter and industry expertise within a defined area.

Job Responsibility

Assist in contributing to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Provide support in the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies
Support on the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist
Influence decisions on the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, handling deficiencies, and escalating issues for resolution
Perform analysis to support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
Support and contribute to Operational and Compliance Risk in accordance with established Policy requirements
Work with the team to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc.), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures
Perform analysis to support Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable)
Provide support to identify, assess, record and response to Operational and Compliance. Risk events, ensuring these are captured accurately, timely and in accordance with requirements
Perform analysis on the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable)
Support on operational risk scenario analysis and stress testing for Operational Risk Capital requirements
Perform analysis to support risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable)
Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management
Apply knowledge of the business, products or services
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

6-10 years of experience in Marketing and retail bank/financial services industry experience
Experience with work-flow systems, data analysis and tableau
Excellent project management and organizational skills
Outstanding relationship building and relationship management skills
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Self-motivated and detail oriented
Bachelor’s/University degree, Master’s degree preferred

Citi - All Job Offers

Select Country

Quality Process Assurance Lead

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Quality Process Assurance Lead

Lead Quality Assurance Engineer, Supplier Quality

Quality Assurance Lead

Data Analyst Quality Assurance Lead

Jira Quality Assurance Lead

Lead Quality Assurance Engineer

Quality Assurance Lead Person

Data Quality Assurance Lead

Global Quality Assurance Lead, Wellbeing Collective

Our AI answers in your language