Quality & Performance Manager Job at NTT DATA (CDMX)

Manager_service Performance & Quality Analytics

We are seeking a service performance and quality professional who will take end‑...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced professional with strong exposure to KPI framework design, SLA management, and service performance analytics
Skilled in dashboard development and data visualisation using Power BI, Excel, or similar BI tools
Confident in analysing complex datasets and translating insights into management‑ready narratives
Experienced in incident management, service operations, and performance reporting environments
Comfortable working in multi‑market, multi‑stakeholder settings with strong collaboration skills
Able to influence outcomes, communicate clearly with senior stakeholders, and drive actions to completion
Educated to degree level in Engineering, Business, Economics, Data Analytics, or a related discipline

Job Responsibility

Define, own, and govern service quality KPIs across multiple markets and service lines
Establish standardised KPI definitions, measurement methodologies, and reporting frameworks while enabling market‑specific flexibility
Monitor daily, weekly, and monthly performance against agreed targets and thresholds
Design, build, and maintain automated dashboards and performance reports using tools such as Power BI and Excel
Publish performance packs highlighting trends, risks, and improvement opportunities for senior stakeholders
Track SLA compliance, incident volumes, resolution trends, and service availability metrics
Lead and support root cause analysis for major incidents, SLA breaches, and recurring performance issues
Define and track corrective and preventive actions to closure in collaboration with cross‑functional teams
Support new service introductions by defining service readiness, acceptance criteria, and performance baselines
Contribute to governance forums, audits, performance reviews, and leadership escalations

What we offer

Exposure to global, multi‑market service environments within a leading telecommunications organisation
Opportunities to work closely with senior leaders and influence service performance outcomes
A collaborative culture that values data‑led decision making and continuous improvement
The chance to contribute to service transformation and operational excellence initiatives

Fulltime

Digital Software Engineering Senior Group Manager – Head of Quality & Performance Engineering

We are seeking a visionary and experienced Digital Software Engineering Senior G...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant experience, with significant time in a product line management, e-commerce, or strategic planning role
Proven track record of managing the full SDLC for large-scale, complex software projects and succeeding in delivering high-quality technology products/services in a high-growth environment where priorities shift rapidly
Extensive experience in designing and implementing CI/CD pipelines and automated testing frameworks
First-class leadership, influencing, and talent management skills, with significant experience managing and developing a Software Engineering Team
Ability to use hard data and metrics to back up assumptions and develop business cases
Deep understanding of various testing methodologies, including performance, functional, and non-functional testing
Strong knowledge of agile development methodologies (Scrum, Kanban) and modern software architecture patterns
Familiarity with AI/ML concepts and their application in software development is highly desirable
Excellent communication and negotiation skills, with experience negotiating internally at a senior level
Bachelor’s/University degree required

Job Responsibility

Lead an AI-first testing strategy to transform quality engineering across applications and platforms
Leverage AI to generate test cases, predict risks, accelerate defect detection, and enable synthetic data generation for comprehensive testing
Implement AI-powered solutions & automation for functional, integration, smoke, and performance testing, as well as self-healing automation
Enable developers to incorporate testing as part of the development lifecycle, including integration and smoke tests within the pipeline
Maximize test coverage and reliability by leveraging AI tools and techniques
Drive the adoption of autonomous, self-healing testing in the code and deployment pipeline to enhance speed, quality, and release confidence
Synthetic test data management
Oversee the end-to-end Software Development Lifecycle (SDLC), implementing best practices for agile development, continuous integration, and continuous delivery (CI/CD)
Design, build, and manage a highly automated testing pipeline that enables rapid, high-quality releases
Champion a "shift-left" approach to quality, embedding testing throughout the development lifecycle

Fulltime

Sales Performance Manager / Category Manager DACH

As a Sales Performance Manager, you’ll play a key role in driving the commercial...

Location

France , Aix-en-Provence

Salary:

Not provided

Voyage PrivÃ©

Expiration Date

Until further notice

Requirements

Strong analytical skills with the ability to translate insights into clear, actionable plans
Excellent communication skills and the ability to collaborate with diverse internal and external stakeholders
Strong organizational and time-management skills, comfortable in fast-paced environments with frequent change
Autonomous, reliable, solution-oriented, curious, and creative
Performance-driven mindset with a strong focus on results and continuous improvement
Confident, approachable, and relationship-oriented, able to build trusted partnerships internally
Good IT literacy and strong interest in digital trends
Fluent in English & German

Job Responsibility

Own and drive commercial performance for the DACH market (Austria and Switzerland, with a strong focus on the German market)
Deep dive into product and destination performance to identify over- and under-performing offers
Act as the main point of contact for Supply (buyers) and Content teams to ensure a rigorous, relevant, and high-quality offer selection
Ensure Marketing teams have the right market insights and products to promote
Analyze market trends and customer buying behavior (destinations, pricing, transport, demographics, key travel windows, etc.) to build a deep understanding of your portfolio
Improve product conversion rates through clear and structured action plans (product selection, merchandising, lifecycle management, stock monitoring, technical issue tracking)
Monitor website performance KPIs versus the market and propose actionable plans to maximize revenue and member engagement (Traffic, Conversion, and ABV (average basket value))
Conduct regular competitive analysis and share insights with internal stakeholders
Optimize transport performance (flights) by ensuring high-quality content and closely tracking commercial and technical performance
Coordinate, analyze, and monitor the performance of on-site events and campaigns (Voyage Privé initiatives or partnerships)

What we offer

2 days of remote work per week, with the possibility to group them into up to 4 full remote weeks per year
Access to a large on-site fitness center and a private padel court
Company Breaks, Carnival, Annual Convention, conferences, free tickets to Provence Rugby home matches, and live music at the Dalida Institute
Exclusive discounts of up to 20% on Voyage Privé getaways for you, your family, and your friends

Fulltime

Sales Performance Manager / Category Manager DACH

As a Sales Performance Manager, you’ll play a key role in driving the commercial...

Location

France , Aix-en-Provence

Salary:

Not provided

Voyage PrivÃ©

Expiration Date

Until further notice

Requirements

Strong analytical skills with the ability to translate insights into clear, actionable plans
Excellent communication skills and the ability to collaborate with diverse internal and external stakeholders
Strong organizational and time-management skills, comfortable in fast-paced environments with frequent change
Autonomous, reliable, solution-oriented, curious, and creative
Performance-driven mindset with a strong focus on results and continuous improvement
Confident, approachable, and relationship-oriented, able to build trusted partnerships internally
Good IT literacy and strong interest in digital trends
Fluent in English & German

Job Responsibility

Own and drive commercial performance for the DACH market (Austria and Switzerland, with a strong focus on the German market)
Deep dive into product and destination performance to identify over- and under-performing offers
Act as the main point of contact for Supply (buyers) and Content teams to ensure a rigorous, relevant, and high-quality offer selection
Ensure Marketing teams have the right market insights and products to promote
Analyze market trends and customer buying behavior (destinations, pricing, transport, demographics, key travel windows, etc.) to build a deep understanding of your portfolio
Improve product conversion rates through clear and structured action plans (product selection, merchandising, lifecycle management, stock monitoring, technical issue tracking)
Monitor website performance KPIs versus the market and propose actionable plans to maximize revenue and member engagement (Traffic, Conversion, and ABV (average basket value))
Conduct regular competitive analysis and share insights with internal stakeholders
Optimize transport performance (flights) by ensuring high-quality content and closely tracking commercial and technical performance
Coordinate, analyze, and monitor the performance of on-site events and campaigns (Voyage Privé initiatives or partnerships)

What we offer

2 days of remote work per week, with the possibility to group them into up to 4 full remote weeks per year
Access to large on-site fitness center and private padel court
Company Breaks, Carnival, Annual Convention, conferences, free tickets to Provence Rugby home matches, and live music at the Dalida Institute
Exclusive discounts of up to 20% on Voyage Privé getaways for you, your family, and your friends

Fulltime

Senior Manager Quality Assurance: Incoming Quality and Warehouse

At Amgen, if you feel like you’re part of something bigger, it’s because you are...

Location

United States , New Albany

Salary:

144021.45 - 194852.55 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of Quality/Manufacturing/Engineering experience
Master's degree and 6 years of Quality/Manufacturing/Engineering experience
Bachelor's degree and 8 years of Quality/Manufacturing/Engineering experience
Associate's degree and 10 years of Quality/Manufacturing/Engineering experience
High school diploma / GED and 12 years of quality/Manufacturing/Engineering experience
minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources

Job Responsibility

Lead, coach and develop the QA team, responsible for quality oversight of Incoming Quality, Warehouse Operations, Distribution and Facility and Engineering. Team scope includes disposition of product, materials and components, including on-the-floor support, record review, quality oversight of deviation investigations and changes, document approval
Ensure AOH product is manufactured, tested, stored, and distributed according to current Good Manufacturing Practices (cGMP), Amgen standards, and applicable regulations
Drive investigations and resolution of deviations, ensuring timely, thorough, and compliant outcomes
Lead and participate in Quality Risk Assessments
Provide Quality input to support project or operational design decisions
Build organization according to hiring strategy that supports our growth. Partner with HR to recruit, coach, develop, motivate, and retain staff. Ensure ongoing organizational structure capable of adapting to evolving business needs
Provide oversight to ensure that Amgen Quality Management System is implemented and maintained in accordance with corporate standards
Track performance and drive continuous improvement in the performance and delivery of quality outputs in alignment with Quality strategies
Develop strategies in support of regulatory inspections and site audits
Serve as quality representative to regulatory authorities, Amgen Corporate auditors, and 3rd Parties

What we offer

health and welfare plans for staff and eligible dependents
financial plans with opportunities to save towards retirement or other goals
work/life balance
career development opportunities
comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
discretionary annual bonus program
stock-based long-term incentives
award-winning time-off plans
flexible work models where possible

Fulltime

Senior Quality Supplier Engineer / Quality Supplier Manager

As Quality Supplier Manager / Senior Quality Engineer (QSM), you are responsible...

Location

Malaysia , Kulim, Penang

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor or Master degree in Engineering, Electrical Engineering, Mechanical Engineering, other technical field
5 – 15 years relevant work experience in a similar role
Experience with supply chain processes in production environment, eg. Six sigma, lean, etc.
Experience in improvement projects in supply chain, preferably in High-tech industry
Experience in relationships with suppliers
Excellent communication skills
Convincing/negotiation skills
Relationship builder (internal and external)
Pro-active attitude
Strong analytical skills

Job Responsibility

Responsible for the entire Quality and Technical process performance for suppliers and their n-tier suppliers
Monitor, review and drive supplier quality performance from incidents to structural improvement
Contribute to supplier development (e.g. implementing SPC, lean, FMEA, operational excellence at suppliers or n-tier suppliers)
Optimize manufacturing processes at suppliers by improving quality, testing and qualification infrastructure
Drive yield improvements and process improvements at suppliers
Actively participate in improvement project at suppliers (cycle time reduction, cost of goods reduction)
Carry-out analysis of quality issues and drive technical solutions needed during material availability escalations
Support implementation of hardware changes at suppliers
Build-up and develop technical competences within ASML (SPC, lean manufacturing, FMEA, operational excellence) to drive and support operational excellence at suppliers

Fulltime

Qa Sr Manager External Supply Quality (Esq) - Supplier Quality Management

In this vital role you will serve as the quality lead and subject matter expert ...

Location

United States , Charlotte; Providence; Boston; Los Angeles

Salary:

144021.45 - 194852.55 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

High school diploma / GED and 12 years of Quality experience OR Associate’s degree and 10 years of Quality experience OR Bachelor’s degree and 8 years of Quality experience OR Master’s degree and 6 years of Quality experience OR Doctorate degree and 2 years of Quality experience
In addition to meeting at least one of the above requirements, you must have a minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources
Educational background in Life Sciences
Strong technical knowledge and experience within operations in the pharmaceutical or GMP-regulated industry
Relevant work experience within Drug Substance and Drug Product operations, ideally with single use systems and platforms
5+ years of experience overseeing quality of suppliers
Robust problem-solving and root-cause analysis experience
Strong continuous improvement mentality
Strong compliance, quality, and regulatory knowledge with critical thinking, inquisitive with an end-to-end mentality
Strong communication skills with proficiency in the English language and collaborative cross-functionally behavior

Job Responsibility

Act as the quality lead for supplier relationships, from onboarding through disengagement, ensuring performance through robust proactive monitoring, technical site visits, and continuous improvement
Perform proactive quality management of suppliers, ensuring compliance with global regulatory standards, including but not limited to GDP, GMP, ISO, etc and Amgen’s industry leading expectations
Review and approve quality documentation, including Quality Agreements, deviations, supplier investigations, CAPAs, CAPA EVs, supplier change notifications and change controls, with a sharp eye for risk and compliance
Participate in and/or lead supplier audits and collaborate with internal and external partners to implement corrective and preventive actions
Prepare Amgen sites and suppliers for audits and inspections including development of inspection playbooks
Represent Amgen/ESQ during such audits and inspections - owning our quality story with confidence and clarity
Identify and mitigate risks at the supplier and/or escalate to management
Perform Person in Plant activities, as deemed appropriate
Drive audit commitments to completion
Act as a key quality partner to External Supply, Manufacturing, Supply Chain, Material Sciences, Engineering Technical Authority (ETA), Process Development and other internal functions

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible

Fulltime

Plant Operations & Performance Manager

Reporting to the Corporate COO, the Plant Operations & Performance Manager is re...

Location

Canada , South Surrey

Salary:

Not provided

Forest People

Expiration Date

Until further notice

Requirements

Strong understanding of wood manufacturing processes, including sawing, machining, laminating, finishing and coating
Knowledge of recovery optimization, yield analysis, and material flow in wood-based production
Experience with Lean manufacturing, Six Sigma, or other continuous improvement methodologies
Ability to interpret customer needs, production specifications, and QC standards
Advanced ability to analyze production data, identify trends, and diagnose operational issues
Cost-analysis capabilities
Proficiency with KPI dashboards, Excel and production reporting tools
Ability to influence and hold accountable a workforce that does not directly report to you
Strong negotiation and relationship-management skills for working with third-party operators
Clear, concise communication style with the ability to escalate issues appropriately

Job Responsibility

Monitor daily production activities to ensure adherence to production plans, specifications, and throughput targets
Track and optimize recovery rates, identifying root causes of loss and implementing corrective actions
Ensure the plant follows your company's manufacturing standards, SOPs, and quality expectations
Analyze production costs, material usage, labor efficiency, and yield performance
Identify cost-reduction opportunities without compromising quality or safety
Validate and challenge plant-reported metrics, invoices, and material consumption reports
Oversee quality control processes to ensure products meet required specifications
Conduct regular audits of finished goods, in-process materials, and raw material handling
Lead investigations into quality deviations and ensure timely corrective and preventive actions
Develop and maintain dashboards for KPIs such as recovery, downtime, scrap, cycle times, and cost per unit

Fulltime

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