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Quality & Performance Director

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NTT DATA

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Location:
Mexico , CDMX

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking an experienced Delivery Manager to lead and oversee the successful delivery of software projects and services. This role is responsible for managing end-to-end delivery execution, ensuring alignment with business objectives, and leading cross-functional teams, including the QA/Test Manager. The ideal candidate has strong leadership, strategic thinking, and operational management experience within software development environments.

Job Responsibility:

  • Own the end-to-end delivery of software projects, ensuring scope, timeline, budget, and quality objectives are met
  • Lead and manage cross-functional teams, including Development, QA (Test Manager), Product, and Operations
  • Define and implement delivery governance, processes, and best practices
  • Ensure effective planning, resource allocation, and capacity management
  • Monitor project performance through KPIs, metrics, and reporting
  • Manage risks, dependencies, and issue resolution at a strategic level
  • Act as the primary escalation point for delivery-related matters
  • Collaborate with senior stakeholders to align delivery with business goals
  • Drive continuous improvement initiatives across delivery and quality processes
  • Ensure compliance with internal standards and external regulations when applicable
  • Foster a culture of accountability, collaboration, and high performance

Requirements:

  • Bachelor's degree in Computer Science, Engineering, Business, or a related field
  • Minimum of 7+ years of experience in software development and delivery management roles
  • Proven experience leading large, cross-functional teams, including QA leadership (e.g., Test Manager)
  • Strong understanding of Agile, Scrum, SAFe, or other modern delivery frameworks
  • Experience managing multiple concurrent projects and programs
  • Strong knowledge of software development lifecycle (SDLC) and QA processes
  • Experience with project management and reporting tools (e.g., Jira, Azure DevOps, MS Project)
  • Solid financial and budget management experience
  • Excellent risk management and problem-solving skills
  • Strong stakeholder management and executive communication skills
  • Ability to operate strategically while maintaining attention to operational details

Nice to have:

  • PMP, PMI-ACP, SAFe, or similar certification
  • Experience in global or distributed team environments
  • Background in DevOps or cloud-based environments
  • Experience managing vendor or third-party relationships

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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