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We are recruiting a Quality Partner to join our developing Group Quality Team and support services across our North Region (Priority Care Group). This is a highly visible, hands-on quality improvement and governance role focused on supporting care home services to achieve positive outcomes for residents, maintain regulatory compliance and continuously improve the quality of care delivered. The Quality Partner will act as a critical friend to services, providing independent quality assurance, governance oversight, regulatory support and practical improvement guidance. The role works alongside Regional Managers, Home Managers and wider support functions whilst remaining independent from operational line management structures. This is not a desk-based audit role. The successful candidate will spend significant time within services, supporting managers, reviewing practice, identifying improvement opportunities and helping services achieve sustainable quality outcomes. The role forms part of a newly established Group Quality Team and will play an important role in embedding Keane Premier Group's quality framework, governance systems, digital assurance processes and continuous improvement culture across the region.
Job Responsibility
Undertake structured monthly Quality Support Visits across allocated services
Support services to improve performance against the Care Inspectorate Quality Framework
Facilitate service improvement planning and monitor progress against agreed actions
Review and monitor Service Development and Improvement Plans
Provide oversight of action plans arising from inspections, complaints, incidents, safeguarding concerns and regulatory activity
Support services to prepare for inspections and verification visits
Support managers to complete meaningful self-evaluation and quality assurance activity
Conduct thematic reviews and quality deep dives where organisational risks are identified
Analyse quality, compliance and performance data to identify trends, risks and opportunities for improvement
Review governance systems including audits, incidents, complaints, accidents, medication management and quality assurance processes
Lead or support investigations into significant events, complaints, safeguarding concerns or regulatory issues
Complete root cause analysis and support services to implement sustainable improvements
Monitor compliance with regulatory requirements, legislation, policies and internal governance expectations
Provide constructive challenge, coaching and professional support to service leadership teams
Support implementation and embedding of group-wide systems, policies and governance frameworks
Support the implementation, optimisation and ongoing development of electronic care planning, medication management, quality assurance and governance systems
Monitor the quality, accuracy and effectiveness of electronic records, ensuring information is person-centred, outcome-focused and supports regulatory compliance
Support managers to utilise electronic systems to drive service improvement, quality assurance, performance management and regulatory assurance
Review data quality, trends and assurance information generated through electronic systems and support services to respond appropriately
Assist with the rollout of new digital systems, reporting tools and governance frameworks across the Group
Provide guidance and support to managers and teams to maximise the benefits of technology and electronic systems
Contribute to organisational quality improvement projects and service development initiatives
Support due diligence, mobilisation, integration and improvement activity across the wider Group where required
Participate in the Group Management On-Call rota as required
Contribute to group governance reporting and quality performance monitoring
Requirements
Minimum three years' experience within a leadership, governance, quality or regulatory role in social care
Strong understanding of Scottish social care legislation, regulations and Care Inspectorate expectations
Experience supporting services through inspections or regulatory improvement activity
Experience developing, implementing and monitoring improvement plans
Experience undertaking investigations, root cause analysis and report writing
Experience reviewing incidents, complaints, safeguarding concerns and organisational risk
Experience analysing quality, compliance and performance information
Experience working with electronic care planning systems
Experience working with electronic medication management systems (eMAR)
Experience using incident management, quality assurance or governance systems
Strong digital literacy and the ability to analyse data from multiple electronic platforms
Excellent written and verbal communication skills
Full UK driving licence and willingness to travel extensively throughout Scotland
Nice to have
Registered Nurse qualification with active NMC registration
Experience within both care home and care at home services