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Quality Officer

westhaven.org.au Logo

Westhaven

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Location:
Australia , Dubbo

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Category:
Quality Control

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Are you a motivated and energetic Quality Officer excited by the prospect of creating positive influence for people living with disability? An exciting opportunity exists to join our Audit and Risk Team. The Quality Officer plays a key role in fostering an organisational culture that delivers high-quality, safe, and participant-centric services. You will assist in implementing and ensuring compliance with essential quality and safety initiatives through collaboration across Westhaven.

Job Responsibility:

  • Assist in ensuring services align with national and state legislative and regulatory requirements
  • Implementation of quality management systems, including quality improvement plans, risk registers, and organisational audits
  • Support quality assurance with administrative tasks and audit monitoring processes
  • Collect, collate, and analyse data for internal Quality and Risk audits
  • Conduct Frontline Quality and Risk audits across various Westhaven locations
  • Oversee Workplace Health and Safety (WHS) initiatives, including incident notifications and investigations under guidance
  • Assist in the implementation of Westhaven's 2027 Strategy

Requirements:

  • Demonstrated knowledge of the NDIS and Quality and Safeguarding Framework and Human Rights
  • Familiarity with Child Safe Standards and Australian Work Health Safety Legislation
  • Previous experience in a quality role, with a sound understanding of quality management systems and processes including continuous improvement principles, internal auditing practice, incident management and the ability to coordinate quality improvement plans
  • Strong administrative skills and attention to detail, including a working knowledge of Google Suite (or similar) and be highly numerate with a track record of data analysis and an ability to interpret data for a variety of different stakeholder needs
  • Ability to self-motivate and self-manage workloads to meet deadlines, prioritise and use initiative with a positive, solution-focused attitude
  • Demonstrated competency in written and verbal communication skills, including negotiation skills and the ability to present information to various stakeholders and facilitate meetings
  • A current NSW Driver's licence
  • The ability to obtain and maintain a paid Working with Children Check (WWCC)
  • The ability to obtain and maintain a National Disability Insurance Scheme Workers Check (NDISWC)

Nice to have:

  • Experience in disability support, health care, community or NFP organisations
  • A Certificate IV in Work Health and Safety (BSB41419)
  • Previous experience in a quality or WHS-related role
What we offer:
  • Competitive Salary: Level 3 (Social, Community, Home Care and Disability Services Industry Award 2010) + superannuation (12%)
  • Hybrid Work Environment
  • Tax-free salary packaging up to $15,900 per year (pro-rata)
  • Tax-free meal & entertainment card up to $2,650 per year (pro-rata)
  • Fitness Passport

Additional Information:

Job Posted:
May 14, 2026

Expiration:
May 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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