Quality officer

• Manage and execute moderately complex quality reviews and file audits on NDIS planning decisions
• Apply the NDIS Act and "Reasonable and Necessary" frameworks to assess and validate decision-making
• Provide professional, technical commentary, and evidence-based feedback to frontline staff to enhance planning practices
• Utilise analytical thinking to identify key trends, risks, and areas for continuous improvement
• Maintain accurate records and track workflow using systems including PACE, SAP CRM, and Microsoft Excel
• Translate complex legislative and technical jargon into clear, accessible communication for diverse stakeholders

• Analytical and Reflective Thinking: Proven ability to assess complex issues, draw logical conclusions, and identify the 'why' behind decisions
• Legislative and Technical Knowledge: A sound understanding of NDIS supports, government policy frameworks, and the "Reasonable and Necessary" criteria
• Systems Proficiency: Experience with large-scale CRM platforms (ideally PACE) and high proficiency in Microsoft Excel
• Communication Skills: Ability to write clear, concise reports and communicate complex information effectively
• Adaptability: Proven capacity to manage competing priorities and thrive in a dynamic, shifting environment
• Experience: Prior experience in quality control, audit, or NDIS planning is highly desirable
• Eligibility: You must be an Australian Citizen to be considered

Super