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I am seeking motivated individuals to join a prominent Federal Government client within the disability sector with proven experience in quality review and assessments where legislative and compliance requirements are paramount! The Performance, Quality and National Workload Management branch influences high quality end-to-end participant experience through delivery of reporting and insights of the Agency’s work in the areas of continuous improvement, quality, performance, sustainability, workload and workforce management.
Job Responsibility:
Applying guidance consistently to make assessments about quality, legislative and process compliance using information recorded in business systems
Providing reasons for file review assessments, referring to evidence and using objective, clear and concise written communication
Understanding of qualitative and quantitative analysis to make informed assessment decisions and identifying best practice approaches
Where risks to participants or the scheme are identified, taking appropriate action following established processes
Requirements:
Understanding of qualitative and quantitative analysis
Strong written communication skills, including accurate data recording
Able to assess complex issues and draw logical, well‑reasoned conclusions
Consistently apply reflective and analytical thinking to decision‑making
Adaptable to shifting priorities and capable of supporting multiple functions while maintaining effectiveness through significant changes in responsibilities or work environment