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Are you passionate about driving high-quality outcomes and continuous improvement within the disability services sector? This is your opportunity to join a vital branch that influences the end-to-end participant experience by ensuring the consistency and quality of operational activities. As a Quality Officer, you will play a key role in identifying trends and insights to drive performance improvements across the agency. Working within a supportive team environment, you will contribute to the objective of building a world-leading service through technical excellence and independent decision-making.
Job Responsibility:
Managing a range of quality reviews and conducting quality assurance activities regarding planning processes and decision-making
Providing professional and technical commentary on review findings to improve future planning practices
Providing clear and concise written assessments based on objective evidence recorded in business systems
Identifying best practice approaches through both qualitative and quantitative reviews
Assisting in the development and implementation of improvement strategies to meet strategic objectives
Supporting and mentoring team members to enhance the team's overall technical skills and knowledge
Managing workflow requests via JIRA triage queries and adhering to privacy and data policies
Requirements:
Australian Citizen
Relevant tertiary qualifications in Social Services, Government Administration, or Quality Assurance, and/or equivalent professional experience
Ability to meet Federal Government eligibility requirements
Ability to obtain and maintain National Police check and NDIS Screening Check
Ability to assess complex issues, draw logical conclusions, and apply reflective thinking to decision-making
In-depth understanding of relevant legislation, policy frameworks, and 'Reasonable and Necessary' decision-making practices
Strong written skills for accurate data recording and the ability to provide clear reasons for assessments
Capacity to manage competing priorities and remain effective through shifting responsibilities
Ability to use Microsoft Office (specifically Excel) and Government business systems such as PACE and CRM
What we offer:
Opportunities for occasional work-from-home arrangements as agreed with your manager
Access to a Free Employment Assistance program and a dedicated team-based environment