Quality Manager Jobs

Marriott Bonvoy

Location:
Thailand, Bangkok

Category:
Quality Control

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

Job Responsibility:

Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs
Verifies employee satisfaction and focuses on continuous improvement at the property level
Champions the Quality function and builds support for change
Attends daily executive committee meetings to give real time updates on hotel performance
Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations
Coordinates weekly quality meetings focusing on guestVoice, top incidents, and business standard audits
Records, tracks, and communicates progress of quality related activities
Facilitates problem solving meetings and process improvement teams
Conducts monthly audit to verify compliance with company and brand standards
Partners with Learning & Development to train executive committee members and managers
Develops specific training designed to improve service performance
Reviews guest feedback with leadership team and verifies appropriate corrective action is taken

Requirements:

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Experience and/or knowledge of hotel business
Ability to understand quality management practices and teaches to others
Ability to understand data collection methods
Knowledge of budget preparation and the control of costs
Working knowledge of statistical measurement tools
Effective presentation skills
Detail orientation and analytical

Nice to have:

Operations background – depending on hotel facilities, a rooms or f&b background may be preferred
Previous training in guest relations
Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications
Experience/trained in Six Sigma or TQM

Additional Information:

Job Posted:
November 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Quality Manager