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Quality Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Thailand , Phuket

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Category:
Quality Control

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

Job Responsibility:

  • Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs
  • Verifies employee satisfaction and focuses on continuous improvement at the property level
  • Champions the Quality function and builds support for change
  • Managing Quality Assurance Goals
  • Executing Quality Training Programs
  • Managing Quality Tools
  • Managing the Guest Experience

Requirements:

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
  • 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • Experience and/or knowledge of hotel business
  • Ability to understand quality management practices and teaches to others
  • Ability to understand data collection methods
  • Knowledge of budget preparation and the control of costs
  • Working knowledge of statistical measurement tools
  • Effective presentation skills
  • Detail orientation and analytical
  • Thai Speaking

Nice to have:

  • Operations background – depending on hotel facilities, a rooms or f&b background may be preferred
  • Previous training in guest relations
  • Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications
  • Experience/trained in Six Sigma or TQM

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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