Quality Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Beijing

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.

Job Responsibility:

Coaches managers on adopting the Total Quality Management leadership style
conducts monthly audit to ensure compliance with company and brand standards
makes and executes the necessary decisions to keep property moving forward toward achievement of goals
directs property quality efforts to address critical customer requirements
assists with regional and/or company-wide implementation of company best practices
facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable
ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences
uses data collection methods to compile, display, track, and analyze defect trends
demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
analyzes issues and identifies trends
reviews guest feedback with leadership team and ensures appropriate corrective action is taken
responds to and handles guest problems and complaints
stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
models service behaviors that meet or exceed guest expectations

Requirements:

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
or 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

What we offer:

Opportunities for training, development, and recognition
luxury work environment
holistic well-being focus
camaraderie with a diverse group of co-workers

Additional Information:

Job Posted:
September 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Quality Manager