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As a Claims Agent B2C, you will be responsible for handling claims and providing excellent customer service. You will act as the point of contact for our customers regarding claims and ensure that each case is handled accurately and efficiently.
Job Responsibility:
Assessing and processing incoming claims
Communicating with customers to inform them about the status of their claim and requesting any additional information
Observing and analyzing claims to determine whether they fall under warranty
Reviewing garage quotes and assessing whether the provided documents and information support the claims
Ensuring the best and most favorable resolution of each claim for both the customer and the business
Collaborating with internal departments to resolve claims quickly and efficiently
Carefully processing claims administratively in our system
Providing customer-focused solutions and putting situations into perspective to ensure customer satisfaction
Requirements:
Experience in a claims department of an automotive company or a recent graduate in an automotive technical field
Excellent administrative skills and attention to detail
Strong customer-oriented and assertive attitude, with the ability to put situations into perspective
Good communication skills in both Dutch and English
Problem-solving skills and resilience under pressure
Understanding of or experience with evaluating quotes and warranty claims
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