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DS Smith Logo DS Smith · Quality Control

Quality Manager

Bulgaria, Pazardzhik Employment contract · Job Posted February 17, 2026
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Job Description

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

Job Responsibility

  • Responsible for the set up and day to day running of the site laboratory and achievement of quality testing according to Divisional and Customer specific requirements
  • Building strong relationships with members of the site management team in order to support them in the delivery of improvement activities across and within the respective departments
  • Responsible for managing site compliance and auditing activities, QMS (quality management systems)
  • Manage the quality of standards and limits detailed in the Quality Procedures for the Site as well as customer specific requirements
  • Support the reduction of Customer complaints and defects, through the use of root cause problem solving the improvement of site standards
  • Manage the Calibration and and availailty of necessary lab and test equipment accoding to Divisional standards
  • Ensure acheivement of minumum test levels
  • Compile and evaluate both KPI and testing data. Present results to site maangement team, identify and challenge negative or static trends in quality and board grade performance
  • Identify and work with Corrugator and Conversion Manager
  • Monitor and when necessary escalate inbound material quality according to DS Smith standards

Requirements

  • An effective problem solver with practical approach to improving performance
  • Excellent facilitation, project management & communication skills
  • Strong analytical skills, with ability to turn data into information to drive decision making
  • A resilient and persuasive change agent with strong stakeholder management skills
  • Completed higher education
  • Good command of written and spoken English
  • Experience in handling customer complaints
  • Excellent teamwork skills - communication, initiative, flexibility
  • Strictness, diligence when working with documents and files

What we offer

  • Long-term opportunity to work in a successful and sustainable global company
  • Attractive remuneration
  • Opportunity to work and grow in a multinational environment
  • Attractive benefits package
  • Modern, comfortable offices
  • Medical insurance with Generali
  • Meal vouchers – 100 Eur
  • possibility for 5 days Home office per month
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