This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The position combines ensuring that the interests of customers and stakeholders are understood and respected, using appropriate methodologies to protect and enhance the company and product’s reputation on the market.
Job Responsibility:
Ensuring the down-flow of customer and stakeholder requirements across the organisation
Uses understanding of requirements management, process implementation and tailoring principles, risk management and performance measurement to ensure effective planning and internal controls are in place
Uses appropriate methods to ensure and effective balance of self-assurance against independent assurance
Ensures management intent , as reflected in its policies , processes and plans is effectively implemented
Identifies risks, failures and non-conformity associated with customer and stakeholder requirements and ensures effective action is taken to resolve any issues and to identify the root causes
Ensures appropriate methods are used to select suppliers and to ensure flow-down of customer and stakeholder requirements to the organisation’s supply chain
Uses appropriate methods to assess supplier performance and to identify risk, failure and non-conformance
Supports the organisation in evaluating any problems and risks, and in the development of appropriate mitigation and solutions
Ensures solutions are managed to closure
Uses appropriate methods to establish customer/stakeholder needs/expectations and views
Ensures that the organisation’s policies, processes and plans reflect these needs
Evaluates risks, problems and potential solutions from a customer/stakeholder point of view
Develops process management capability (ownership, definition, implementation and improvement) across the organisation to deliver consistent results
Ensures the organisation’s policies, processes and plans are effective in meeting stakeholder expectations, removing variation, minimising operational risk and maximising efficiency
Supports the senior leadership team in ensuring that the operational approach and system of business management are continually assessed and improved
Uses appropriate methods to understand all stakeholder needs and to identify any changes to the organisation’s context including changes to the market, customer requirements and other factors impacting on the organisation
Uses benchmarking and other appropriate tools and techniques to evaluate performance and improvement priorities
Facilitates the development and use of appropriate measures of operational performance and product/service quality across the organisation to ensure fact-based decision-making
Helps establish priorities for change
Evaluates the nature and magnitude of change required (incremental, step change, transformational) and how to achieve the required changes through the development of the organisation’s people, processes, tools, technologies and/or infrastructure
Identifies any issues associated with the organisation’s culture with respect to achieving and sustaining the desired levels of operational performance and product/service quality
Requirements:
HNC/ Degree in a Technical or Manufacturing subject or equivalent professional level qualification
Extensive experience working in QA/QC with the appropriate technical background (engineering preferred)
Auditor Level trained and certified according to international Quality Management System standards, i.e. ISO 90012015
Familiar with IS9001 and AS9100 standards
Consistent record in auditing and QA implementation
Capable of being a change agent, driving teams to higher performance, challenging status quo, and proactively addressing gaps
Strong skills in QA/QC strategy development, planning and execution
Experience of implementing and maintaining a QMS
Six sigma training (ideally black belt)
Strong communicator internally and in liaison with demanding OEM customers
Demonstrate leadership ability to coach and build self confidence in team
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