Quality Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Quality Control

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Dynamic and strategic Quality Manager role at W Sydney, the largest W Hotel in the world, redefining luxury and lifestyle hospitality. This instrumental role will drive excellence across Rooms and Beverage & Food Operations, ensuring the highest standards of guest satisfaction and operational performance.

Job Responsibility:

Implement quality assurance processes and ensure all training and development activities are strategically linked to the company's mission and vision
Lead and implement quality assurance programs across all guest touchpoints
Drive compliance with brand standards and audits and looks at ways for continuous improvement initiatives for guest experience
Attend daily senior leadership meetings to give real time updates on hotel performance
Address guest incidences and attend monthly department meetings to enhance quality training
Partner with key stakeholders in the hotel and managers on problem solving, process improvement, and strategic planning techniques
Present and share weekly analysis on defect trends, guest feedback and provide recommendations on focus areas
Support operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.)
Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction

Requirements:

Experience and/or knowledge of luxury hotel environment
Ability to understand quality management practices and teaches to others with effective presentation skills
Knowledge of budget preparation and the control of costs
Previous background in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Strong understanding of Rooms and Beverage & Food Operations
Working knowledge of statistical measurement tools, data collection methods, using databases, guest review platforms, word processing, spreadsheet, graphic and statistical computer applications
Detail orientated and analytical skills with a strong eye for detail
Understanding of hotel systems such as Opera

What we offer:

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International
Discounts on accommodation and food & beverage across Marriott International
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
Birthday Leave

Additional Information:

Job Posted:
November 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Quality Manager