Quality Manager

• Cross-Functional Collaboration: Work closely with Delivery, Product, Engineering, and Customer Success teams to address quality concerns and build preventive measures
• Process Optimization: Identify process inefficiencies or gaps in both AI data and multilingual pipelines, and work with relevant teams to streamline operations and improve delivery accuracy and speed
• Reporting & Insights: Generate regular reports and insights on delivery performance trends, multilingual QA activities, and recommendations to leadership
• Quality Assurance Strategy: Develop and implement comprehensive QA frameworks for large-scale AI data and multilingual delivery workflows, aligned with industry best practices and internal standards
• Tooling & Automation: Evaluate and implement QA tools and automation frameworks to streamline quality checks and reduce manual errors across delivery pipelines

• Bachelor's degree in Operations Management, Engineering, Computer Science, Linguistics, or related field
• Proven expertise in language QA concepts and workflows, including linguistic quality assessment, cultural adaptation, and managing multilingual projects
• 5+ years of experience in quality assurance, service delivery, or operations, preferably in a tech, localization or AI-focused environment
• Deep understanding of delivery and multilingual lifecycles, QA methodologies, and performance metrics
• Experience working in agile environments and using project management tools
• Strong analytical skills with experience in data-driven decision-making
• Familiarity with AI/ML concepts and workflows is a strong plus

Familiarity with AI/ML concepts and workflows

Bonuses and equity are included in offers above entry level