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Reporting to the Director of Service Operations, the Quality Manager plays a critical role in driving organizational excellence and ensuring consistent delivery of high‑quality goods and services. This position leads departmental quality initiatives, strengthens processes, and oversee continuous improvement efforts across the organization. The Quality Manager is responsible for developing and executing the corporate quality strategy, managing AL Inc.’s quality standards, and guiding the creation, enhancement, and implementation of policies and procedures.
Job Responsibility:
Lead the continuous review and improvement of policies, procedures, and systems
Drive quality compliance initiatives to maintain adherence to all customer, governmental, and industry requirements
Oversee timely completion of critical quality documentation
Develop and execute quality assurance procedures in collaboration with process owners
Manage the internal quality audit program and coordinate customer and supplier audits
Lead or participate in major quality investigations, conduct root cause analyses and drive effective corrective and preventive actions
Support resolution of potential quality non‑compliance issues
Develop and strengthen management systems with a focus on auditing processes, KPI management, training and competency development, SOP creation, and ongoing improvement activities
Oversee quality aspects tied to manufacturing processes and products
Lead and contribute to continuous improvement initiatives
Drive projects to obtain and maintain required quality certifications and stamps
Ensure alignment with corporate standards while adapting quality practices to meet local and regional regulatory requirements
Provide leadership, coaching, and development to Quality and Project Management teams
Allocate resources effectively and manage team performance
Cultivate a culture of accountability, collaboration, and continuous improvement
Requirements:
Bachelor’s degree in Engineering, Quality Management, or a related field
Minimum of 5 years of experience in Quality, including hands‑on management of ISO‑based quality systems
A results‑oriented, metric-driven approach, with demonstrated expertise in the chemical industry
A strong background in leadership, manufacturing processes, and quality systems
Skill in influencing cultural change and resolving complex problems across teams and functions
Demonstrated experience developing, implementing, and improving quality systems
Certification and practical capability in root cause assessment, problem identification, and resolution of inconsistencies
Solid analytical and computer skills
Experience with TQM or ISO quality management systems, including documentation, auditing, and continuous improvement practices
Strong leadership and decision‑making abilities, with a track record of championing and leading quality audits
Excellent interpersonal, verbal, and written communication skills