Quality Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Shanghai

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Quality Manager at JW Marriott Hotel Shanghai at Tomorrow Square, you will play a key role in ensuring the quality of services and operations, fostering a positive work environment, and maintaining compliance with company standards. Marriott International is committed to diversity, inclusion, and equal opportunity employment, valuing the unique backgrounds and talents of associates globally.

Job Responsibility:

Receive and distribute incoming faxes to appropriate personnel and guests
keep office equipment in working order and contact service representatives to correct problems
transmit information or documents using a computer, mail, or facsimile machine
enter and retrieve information contained in computer databases using appropriate tools
operate standard office equipment other than computers
answer guest questions regarding property services, features, and hours of operation
assist individuals with disabilities
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Requirements:

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
provide assistance to coworkers, ensuring they understand their tasks
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
answer guest questions regarding property services and features
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by Supervisors.

What we offer:

Equal opportunity employer
rich blend of culture, talent, and experiences
training and development opportunities
recognition programs
focus on holistic well-being
place for pursuing passions
diverse and inclusive work environment.

Additional Information:

Job Posted:
July 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Quality Manager