Quality Manager, Checkr

Checkr

Location:
United States, Nashville

Category:
Quality Control

Contract Type:
Employment contract

Salary:

90000.00 - 113000.00 USD / Year

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Job Description:

The Quality Manager, Operations plays a central role on the Operations Shared Services team at Checkr. This leadership position is focused on enhancing quality and compliance across operations, leveraging tools like MaestroQA, and collaborating with BPO teams to drive improvements. We are transforming our traditional quality assurance approach into a sophisticated insights engine powered by AI and advanced Large Language Models (LLMs).

Job Responsibility:

Champion a consistent, high quality customer experience that aligns with brand tone and support policies
Translate QA data into actionable insights for frontline teams, operations, product, knowledge, and training
Utilize MaestroQA and quality monitoring data to identify performance and process gaps and implement targeted interventions, enhancing operational performance
Collaborate on root cause analysis and improvement plans tied to Customer outcomes such as CSAT, compliance, and performance metrics
Lead conversations and presentations at all organizational levels, using insights from quality data to drive strategic decisions around quality
Drive employee engagement and a high-performance culture by ensuring effective performance management, coaching, and development within the quality team
Stay ahead of industry developments, applying best practices to continuously improve quality programs

Requirements:

Minimum of 5+ years of progressive experience in people management or leadership positions in quality assurance
Proficiency in using MaestroQA and experience working with BPO teams
Intermediate Excel/Google Sheets skills for data analysis and reporting
Experience building, scaling, and managing quality programs in a high-growth and complex organization
Exceptional organizational skills and the ability to multitask and work under pressure to meet deadlines
Customer-centric with a passion for delivering the best customer experience, exceptional attention to detail, problem-solving skills, and sound judgment
Proven ability to drive QA-driven behavioral changes across teams and vendors
Thrives in a fast-paced environment with constant change and a rapidly growing team
Positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with all levels of the organization
Ability to manage a roadmap, projects, and multi-phase initiatives
Comfortable integrating QA as an input to coaching and performance programs
Willingness to travel (up to 25%)

What we offer:

A fast-paced and collaborative environment where we leverage the latest technology
Hands-on coaching and professional development
Competitive compensation and opportunity for advancement – a true meritocracy
100% medical, dental and vision coverage
Flexible PTO policy
Gym membership, transportation reimbursements
Catered lunch, dinner, and snacks
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Additional Information:

Job Posted:
August 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Quality Manager