Quality Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Indonesia, Labuan Bajo

Category:
Quality Control

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.

Job Responsibility:

Implement quality assurance processes that meet company mission and brand standards
Coach managers on adopting Total Quality Management leadership style
Conduct monthly audits to ensure compliance with company and brand standards
Direct property quality efforts to address critical customer requirements
Facilitate process improvement teams
Ensure management practices are aligned with quality tools
Use data collection methods to compile, display, track, and analyze defect trends
Review guest feedback with leadership team and ensure appropriate corrective action
Respond to and handle guest problems and complaints
Interface with customers regularly to obtain feedback

Requirements:

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Additional Information:

Job Posted:
October 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.

Quality Manager